Harassment by credit card recovery People Harassment by credit card recovery People

5 years ago

I am currently not able to pay even minimum amount due for my credit cards and as result recovery people are visiting my home and forcing my wife to call me from her phone and make them to speak to me through.
First they talk to me and demand money very arrogantly but when i deny for the payment then they declare that they will come at my residence and be there till they recover dues .
Now in this scenario what can be done ?
Is this style of recovery allowed ? What legally they and i can do ?

Kishan Dutt Kalaskar

Responded 5 years ago

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A.Not allowed. File Criminal complaint. It is not thing but recovery through muslemen which is banned by Supreme Court.
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ICCI Bank Limited vs. Prakash Kaur case,

The Supreme Court in a landmark judgement reiterated its earlier stand that banks cannot deploy musclemen for recovery of loans from defaulters thus forcing them to end their lives.

"We deem it appropriate to remind the banks and other financial institutions that we live in a civilised country and are governed by the rule of law," a bench comprising Justices Tarun Chatterjee and Dalveer Bhandari said.

The court while dismissing the ICICI Bank's plea refused to delete the Delhi High Court's remarks that held the bank and its musclemen responsible for abetting a youth to commit suicide by humiliating him and taking away his motorcycle financed by the largest private sector bank.

It also asked the ICICI Bank to to pay Rs 25,000 as cost of this litigation to the respondents within three weeks and directed the Delhi Police to conclude the investigation against the bank expeditiously within three months, keeping in view the gravity of the allegations.

The court also directed the concerned Deputy Commissioner of Police to submit the investigation report in the Delhi High Court.

According to the court, complaints received by Reserve Bank regarding violation of the above guidelines and adoption of abusive practices followed by banks recovery agents would be viewed seriously.

Reiterating the RBI Guidelines on Engagement of Recovery Agents, the court said, "The Reserve Bank may consider imposing a ban on a bank from engaging recovery agents in a particular area, either jurisdictional or functional, for a limited period. In case of persistent breach of above guidelines, Reserve Bank may consider extending the period of ban or the area of ban."

"RBI had expressed its concern about the number of litigations filed against the banks in the recent past for engaging recovery agents who have purportedly violated the law," Justice Bhandari, writing the verdict for the bench, stated.

RBI in a letter accompanying its April 24, 2008 Guidelines had stated that it might consider imposing a ban on a bank from engaging recovery agents in a particular area, either jurisdictional or functional, for a limited period.

ICICI Bank had moved the apex court seeking deletion of some paragraphs in the High Court order which had said that "...the proximate cause of death of the deceased that led him to commit suicide was on account of humiliation caused by the Bank people from where loan was taken by him."

"The modus-operandi employed by the banks like ICICI for realisation of their loan amount and for recovering the possession of the vehicle against which loans are given is extra legal and by no stretch of imagination they can be permitted to employ musclemen and goons for recovery of their dues even from a defaulting party," the High Court had observed.

The High Court order had come on a petition filed by Shanti Devi Sharma, the deceased's mother, seeking a probe against the ICICI bank and its staff for the unlawful action, which led to the suicide of her 34-year old son Himanshu Dev Sharma.

Sharma had committed suicide in October 2005 by hanging himself at his house after he was allegedly intimidated and humiliated in front of his neighbours and family by recovery agents employed by the bank for recovering the loan amount taken for his motorcycle.

The ICICI Bank had contended that it was within its rights to recover loans and had followed the required procedure for recovering
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Nirmal Chopra

Responded 5 years ago

A.Banks OE their agents have no right to give threats to anybody for recovery of money.you should immediately inform the police on 100 number when recovery agents come again .You can also send a written complaint to regional office of RBI against the bank. Bank can only initiate legal process for recovery of money and no other method is permitted in law
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Anonymous

Replied 5 years ago

Ok .Thank you very much for your kind guidance.

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NILANJAN CHATTERJEE

Responded 5 years ago

A.File a criminal case against the bank and such assailants. Also, you can complain to RBI.
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Anonymous

Replied 5 years ago

Ok.Thanks.

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