Fraud transaction on my SBI Credit Card Fraud transaction on my SBI Credit Card

3 years ago

Fraud transaction on my SBI Credit Card - Some one hike my gmail and made the 6 transaction approx Rs 73K. On the same day less than 6 hours I send Dispute form to SBI, Less than 24 hours Submitted the Police FRI & Less than 48 hours submitted crime copy, but SBI team not initiate any complaint.
For my call & email SBI team not yet reply upto 7days, After 7days SBI stating that all the transaction happen on secure way. Due to outstanding on my card my Cibil score decreased form 900 to 450 points
Is there any chances to file a case on SBI

Kishan Dutt Kalaskar

Responded 3 years ago

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A.Dear Sir,
It is a stock answer by the bank to say that “all the transaction happen on secure way”. Please visit the following link and if you have complied all the following questions then you can approach the Banking Ombudsman and Consumer Court and file case.
Please give me Rank 5 if you feel my answer helped you.
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https://www.sbicard.com/en/faq/transaction-dispute.page
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Credit Card Transaction Disputes
Q1. How do I dispute a credit card transaction?
Q2. What is a Memo / unsettled transaction?
Q3. What is the nature of transaction?
Q4. What do I do if I don't recognize the merchant listed on my statement?
Q5. What should I do before I submit a credit card dispute?
Q6. What is the time frame to report a disputed transaction?
Q7. Why am I required to fill a Transaction dispute form (TDF) to report transaction dispute?
Q8. Do I require documentation to raise a dispute?
Q9. Will I have to pay for the disputed amount while it is under review?
Q10. Should I pursue with the merchant as well after raising a dispute with you?
Q11. Will I get an acknowledgement that my dispute/claim is taken?
Q12. How long will it take to resolve a billing dispute?
Q13. How will I come to know that the dispute is resolved?
Q14. When should I fill a progressive dispute form?
Q15. My credit card has got debited for an unknown transaction - what should I do?
Q16. What should I do if my credit card got debited twice?
Q17.How can I cancel a transaction that was declined at the time of incurring but approved on my credit card?
Q18. I'm expecting a refund from the merchant. How do I know the status of the same?
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Ayantika Mondal @ Prime Legal

Responded 3 years ago

A.Hi,

Police may investigate, recover the money, and refund to SBI. Please get to know the status of the FIR, investigations, and reports.
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