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Consumer Protection

VISA PROCESSING COMPANY REFUSING REFUND FOR CANCELLING SERVICES.

Hi, I applied for UK Visa processing to YAxis pvt ltd and paid 71,000 Rs for me and my wife Visa assistance. However due to pandemic situation we lost our jobs and had to cancel our plan to go to UK. We asked the company if they could refund the amount as we are canceling the visa application. But they are refusing the same by saying we had signed the agreement which says if user cancels the process from their end company wont refund. Also this is very early stage of visa processing where company havent spent much time or money on our visa task. Is there any option to work it out? Or I'll have to accept that We lost our money. Thanks in advance.

( Pune, Maharashtra )

4 years ago

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Get issue a legal notice and file consumer case. If my answer is helpful to you then please give my FIVE STAR
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I have gone through your query in detail.
1) You have not mentioned when you had applied for the UK visa processing the Date is missing……from y-axis and
2) what was your scheduled date for travel if u r visa processing was from March 2020 your travel dates were from March 2020 then by default they have to refund the amount of Rs.71,000/- Now instead of wasting time immediately send a legal notice to them by a Advocate/Lawyer and if things do not work out we will have to go ahead with the civil court and consumer court...
3) Though you have signed the agreement which says….. if the user cancels the process from their side in the company No refund will be paid, but it is not so in the condition of pandemic & COVID-19 , where are there are NO international flights operating.. It is a high time to such people to sue them in court.

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ADV. ANISH PALKAR (High Court)
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A legal notice to request adjust the money for a fresh application when you want to go upon normalcy is suggested. Airlines and other companies are taking the same procedure.
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