Tour refund
3 years ago
I have booked a tour with a tour company in November, 2019. The amount given was about 8 Lakhs. Due to COVID the tour is rescheduled until further notice by the company. They have deducted 60,000 as expenses spent in airlines, hotels (No proof backing this amount) and not even returned the remaining amount to us. They are holding the amount for a year now and have just given us a credit shell. They are not ready to refund or provide any proof regarding the amount being deducted. Can they deny returning our money? How should I proceed if I want my money back, the whole amount?
Rameshwar Dadhe
Responded 3 years ago
Ankur Goel @ Complete Law Shield
Responded 3 years ago
Hope this clarifies,
Advocate Ankur Goel
You can get issue a strong legal notice with a warning that you will approach consumer court and also make it viral on the social network then the Company will come down and compromise the matter.
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Ayantika Mondal @ Prime Legal
Responded 3 years ago
You can send them a legal notice if they are not returning your money. However, A credit shell is a credit note that can be used for a future booking, for the same passenger, also, the returning policy would depend upon the company.
The returning policy would completely depend upon the company's terms, however, you can send them a legal notice, but, a credit shell is a credit note that can be used for a future booking, for the same passenger
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