Maid Service Agency - Denial of Service
3 years ago
Dear sir/madam,
I have contracted with a maid service agency in June 2020 and given all my requirements in the agreement form. However they did send a maid and the July/August onwards we have been requesting a replacement as the maid provided was not as per expectation and she wanted to go back home as they are shifting to another city. The maid service agency have been only falsely promising us of a replacement. The current also went away and we are neither getting a replacement nor our refund. What is a appropriate course of action that can be taken
Adv. Anushka Dikshit
Responded 3 years ago
You may a case for deficiency in service with the consumer forum against the maid service agency.
Deficiency” means any fault, imperfection shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service.
Ayantika Mondal @ Prime Legal
Responded 3 years ago
According to the definition under Section. 2(11) of Consumer Protection Act 2019 ("the Act"), any sort of imperfection, or defect in the feature, quality, amount, worth, authenticity, its capacity or potential, and standard which is obligatory to be maintained and regulated as per the laws and statutes in function or any agreement/contract claimed by the seller, with respect to the products and goods, is known as deficiency.
You may file a complaint with the consumer forum.
Ankur Goel @ Complete Law Shield
Responded 3 years ago
send legal notice and after that you can file consumer court case.
Hope this clarifies,
Advocate Ankur Goel
(Complete Law Shield)
Note - This is just a small advice and final advice can be given only after going through your case in detail .
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