Lenovo Service
3 years ago
I had requested Lenovo to service my LCD screen. The engineer damaged the bezel surrounding the screen. He acknowledged the error and the original issue of the screen was not resolved either. The Lenovo service centre mentioned they will replace the screen and the bezel and the screen in a week. But its been a week nothing has happened so far. Am I eligible to get compensation for the damage caused?
A.Hi,
It is advisable that you contact the service center first. If they deny the replacement then you can file for compensation in the consumer court.
It is advisable that you contact the service center first. If they deny the replacement then you can file for compensation in the consumer court.
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Ayantika Mondal @ Prime Legal
Responded 3 years ago
A.Hi,
It is advisable that you contact the service center first. If they deny the replacement then you can file for compensation in the consumer court.
It is advisable that you contact the service center first. If they deny the replacement then you can file for compensation in the consumer court.
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Ankur Goel @ Complete Law Shield
Responded 3 years ago
A.before compensation, you should take your LCD screen back in working condition.
service center can keep it for months in the name of parts ordered.
service center can also charge you for bezel which they damaged until you have proof for that.
afterwards you can approach consumer court for compensation.
service center can keep it for months in the name of parts ordered.
service center can also charge you for bezel which they damaged until you have proof for that.
afterwards you can approach consumer court for compensation.
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