As per IRDAI norms is it mandatory or optional for health insurance companies to provide voice conversation
2 years ago
As per irdai norms is it mandatory or optional for health insurance companies to provide voice conversation on demand by insured person along with transcripts in case of dispute before the expiry of policy term , when proposal form is not signed physically
A.Dear Sir,
It is mandatory to produce such evidence. On submission of such evidence they will process the same and take a decision. If such decision is against you then you may approach Insurance Ombudsman.
Rate me Five Star*
It is mandatory to produce such evidence. On submission of such evidence they will process the same and take a decision. If such decision is against you then you may approach Insurance Ombudsman.
Rate me Five Star*
Helpful
Helpful
Share
Ayantika Mondal @ Prime Legal
Responded 2 years ago
A.Hi,
As per the guidelines, the records pertaining to every call made and SMS sent by a Telemarketer/Corporate Agent/Broker that materializes into a policy shall be transferred to the insurer’s location within 30 days of conclusion of sale. In case of telephone calls the records transferred shall be the recordings of the entire conversation. These calls are recorded for scrutiny purposes only.
If you find my answer helpful then kindly rate me.
As per the guidelines, the records pertaining to every call made and SMS sent by a Telemarketer/Corporate Agent/Broker that materializes into a policy shall be transferred to the insurer’s location within 30 days of conclusion of sale. In case of telephone calls the records transferred shall be the recordings of the entire conversation. These calls are recorded for scrutiny purposes only.
If you find my answer helpful then kindly rate me.
Helpful
Helpful
Share
A.Hi,
These IRDAI Guidelines cover distance marketing activities of insurers/brokers and corporate agents (with specific approval of insurers) at the stages including offer, negotiation as well as conclusion of sale. They are not however not bound to release it bound to their policies.
If you find my answer helpful then kindly rate me.
These IRDAI Guidelines cover distance marketing activities of insurers/brokers and corporate agents (with specific approval of insurers) at the stages including offer, negotiation as well as conclusion of sale. They are not however not bound to release it bound to their policies.
If you find my answer helpful then kindly rate me.
Helpful
Helpful
Share
A.They will not provide you when you just ask them as they are not bound to give it to you but if you are able to get a court order for the same then they will be bound to provide you the recording or the transcript.
Helpful
Helpful
Share
Read Related Answers
Order cancellation without user consent
Dear Client,
A sentence of your query is reproduced herein that forms a part of the terms and conditions of your order cancellation policy to address your query suitably. Qoute "However, <store name>...
Service center failed to repair the phone
Dear Client,
In the given scenario, serving a legal notice to the authorized service center, make an online complaint against them through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introd...
Legal action on Byjus
Dear Client,
BYJUS being an educational service provider is accountable to its student customers for any deficiency in service or unfair trade practice. Since the service provider is providing servic...
have paid full amount 56K for my aligner treatment
Dear Client,
In the given scenario, since the service provider is providing service online mode, serving a legal notice, a complaint against them over deficiency in service and unfair trade practices...
Fee refund
Dear Client,
Your query requires more details to respond suitably. However, it may be suggested to go through the refund policy of the coaching institute to place your claim for a refund of fees.
Read Blogs on Consumer Protection
Consumer Protection Lawyers
Find Lawyers by Location
