inferior quality product delivered, description of product was false in website inferior quality product delivered, description of product was false in website

2 years ago

Recently i bought a wardrobe from a reputed website for 26k. The primary material was mentioned as rubber wood, but after the product was delivered i found out its made up of completely of particle board type rubber wood which is available for around 13k in market price. Im trying to request a return but customer support is not responding. Please let me know how can i approach thia legally

Anik

Responded 2 years ago

View All Answers
A.Hello Sir/Ma'am
If the customer service aren't response then you could file a complaint and suit in the consumer court of your place. You could initiate with sending them a legal notice to comply with you otherwise you would initiate legal proceedings.
Thanks
Please rate if you find this advice helpful.
Helpful
Helpful
Share

Post Your Matter Post Your Matter

Talk to a Lawyer Talk to a Lawyer

Ask a question Ask a question

Vidhi Samaadhaan Vidhi Samaadhaan

Ayantika Mondal @ Prime Legal

Responded 2 years ago

A.Hello Sir
It would be advised to contact the customer care if they not solve your Issue you could file a complaint against the retailer in the consumer court.
Thanks
Please rate if you find this advice helpful.
Helpful
Helpful
Share

Post Your Matter Post Your Matter

Talk to a Lawyer Talk to a Lawyer

Ask a question Ask a question

Vidhi Samaadhaan Vidhi Samaadhaan

Ankur Goel @ Complete Law Shield

Responded 2 years ago

A.The details are entered wrong deliberately because lot of people dont buy particle board so they even write engineered wood etc.
But writing rubber wood is cheating.
You can file case in consumer court and get refund + compensation.
Helpful
Helpful
Share

Post Your Matter Post Your Matter

Talk to a Lawyer Talk to a Lawyer

Ask a question Ask a question

Vidhi Samaadhaan Vidhi Samaadhaan

Vaidehi Samant

Responded 2 years ago

A.Issue them a legal notice and if it is not replied or not complied within 15 days than you can think of filing case in the consumer Court in Bandra if your are located in Mumbai. Thank you.
If you have found this answer helpful than provide review and give ***** as appreciation.
Helpful
Helpful
Share

Post Your Matter Post Your Matter

Talk to a Lawyer Talk to a Lawyer

Ask a question Ask a question

Vidhi Samaadhaan Vidhi Samaadhaan

Read Related Answers

question iconAction to be taken if a public building is being constructed close to wall of my house
Dear Client, Property demarcation means physically dividing the property into metes and bounds (i.e. area and boundaries of each property will be made). Only the recorded owners of the property can a...
question iconFalse bills by broadband
Dear Sir, You just deny to pay such amount let them go to the Court or any other forum and you are not liable to pay the said amount.
question iconRegarding calling to contact lists
Dear Client, Your query requires more details to address it suitably. So, revert to us with full details of your query to enable us to respond to the query suitably., Apart, you can avail of our paid...
question iconMonthly maintenance
Dear Client, In the absence of any agreement specifying the payment of maintenance by a tenant, neither the Shopowner nor the Builder can demand the same outrightly and unilaterally from the tenant....
question iconElectricity cheating by landlord
Dear Client, In the given scenario, being a tenant of the said building, if the matter is not resolved by the landlord, then bring the matter to the State Electricity Supplying Agency complaining abou...