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Q. TV not repaired under warrenty

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Anonymous

posted 1 month ago

question iconTV not repaired under warrenty

I have purchased a tv from Oneplus in June 2021, and started getting vertical lines on tv so raised a complaint on 16th September but till now its not repaired. Raised a grievance request at NCH but it is closed by saying the full tv replaced. They are lying , my tv was never replaced, not even service engineer visited my home. All they are now saying that the parts were ordered I need to wait for some 5-7 days. It is been like months they are saying similar answers. I would like to seek penalty and return the product back.

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Abhimanyu  Shandilya

Abhimanyu Shandilya

Responded 1 month ago

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A.You should file a case in consumer forum against the manufacturer and not only seek the cost of the TV but also should seek the good compensation from them for deficiency of product as well as deficiency of service at their ends.

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Anik

Anik

Responded 1 month ago

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A.Dear client,
You can send them a legal notice stating the grievance you have faced and also file a suit soon if the issue is not sorted out within a week. If they do not cooperate with the notice then you can file a suit against them
Thank you

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