Non refundable policy-We filled a lucky draw coupon

1 year ago

We filled a lucky draw coupon and they called to see presentation and free vouchers.
We paid 1,40,000 for a membership but even after using the free services we were unsatisfied.
We demanded Refund but they promised they are becoming better.
However whenever we tried either the destination was not available or hotel or some other excuse. It has been 4 years.

When I demanded Refund were told that CHIS works under unrefundable policy but later when I had sent a screen shot of their website he claimed as we have to complain within a defined period of time after availing our first holidays.

And it is not mentioned which holidays the complimentary or paid .However ,we have not claimed any paid holiday yet as we could not because of the lack of locations which is a point of dissatisfaction as .

# a very few destinations abroad are being covered not as promised .

# sales team told the company is progressing so fast that we will be covering almost all destinations in India and abroad under its associated and a few under internal exchange .

# we were told and it is mentioned on website also .If a member does not like its services, He can get cancelled the membership anytime and the company must refund his amount.

# we were informed that the process of booking is also very hassle free but I am sorry this is not the case .

# I was informed by the sales team that an international complimentary stay will be provided to us by the company but after payment it changed to domestic .

# their sales team told that its Annual Subscription Fee would be on annual basis for 10 years. If I avail their total days within two years or even within three year, it would charge ASF only for two years or even for three year.

• as per undermentioned CHIS’ Refund Policy written on its website(countryholidaysinnsuites.com/refund-policy:), I want to cancel my membership and to get refund of my money i.e. Rs.140000 .“In case of any valid point of dissatisfaction, the member can cancel their membership.”