Simplilearn not refunding my money for false promises

Question

Hi  i have taken a course from simplilearn for 120000 in loan with the promise of getting live virtual classes from the company but i dint get half of the classes as live virtual class so i raised complaint saying they dint fulfill live class as it was promised it wasnt clearly mentioned in brochure...also lot of other things they mentioned in the brochure too was not fulfilled by them ...and asked to refund me half of the amount as i am unwilling to pay the money for something fraudulent. Their counselor have assured me of giving live classes and all for which i have proof as whatsapp chat . But still they are denying the refund saying their refund agreement is signed by me and its said as 7 days but they dint start their syllabus untill 14 days of assignment the batch how will anyone supposed to know if their quality is good or not and how will I know that if they will give me live class or not. Only after 3 months out of 6 months class i knew they were not fulfilling the promise.even the 6 months they dint give complete online classes . Only 3 months they conducted the class. I am seeking advice on how can I move forward. I sent a legal notice already for which they said that i knew all this before hand and signed the agreement . But i dint  as their counsellor assured about it . I dint know that they will go back on their words. Please advice me on how shall I go forward.

Vidhikarya · Accepted Answer

Dear ClientIts unfortunate that you find yourself in this situation. Given the circumstances youve described you may want to consider a few steps to address the issue. Continue engaging with Simplilearn in writing keeping records of all communication. Clearly state your concerns referencing the promises made by their counselor and the discrepancies between the brochure and the actual course delivery. Emphasize the lack of clarity in the brochure regarding the live virtual classes and the delayed start of the syllabus making it challenging for you to assess the quality within the stipulated 7-day refund period.Since youve already sent a legal notice you might want to consult with a consumer rights lawyer to understand the strength of your case and explore possible legal avenues. Share the evidence you have including the WhatsApp chat where the counselor assured you of live classes. Your lawyer can guide you on whether there are grounds for legal action based on misrepresentation or breach of contract.If you havent done so already file a complaint with the consumer protection forum or ombudsman in your jurisdiction. Provide them with a detailed account of the situation supporting evidence and a copy of the legal notice. Consumer forums often mediate disputes and can take action against unfair trade practices.Lastly gather any additional documentation like emails or promotional material that supports your claims. Its essential to build a comprehensive case to demonstrate the discrepancies and the impact on your learning experience. Remember to consult with your lawyer at each step to ensure you are following the best legal course of action for your specific situation.Thankyou

Vidhikarya · Answer

Hi clientThey have clearly not provided you the service that they were supposed to. The stage of sending the legal notice is already done. So immediately file a case in the Consumer Forum.I think after receiving the said summon they would come down for settling the same amicably.Thanks and RegardsSimi Paul

Vidhikarya · Answer

Since you have already sent a legal notice to the concerned institution therefore kindly file a complaint petition before the consumer commission of your local jurisdiction along with all the relevant documents as evidence against their fraudulent activity. Then seek for the refund of the total money you paid to the concerned institution for the said course along with compensation for such harassment and trouble caused upon you by them. If you need any further legal assistance then you should approach an advocate for representing you before the learned consumer commission.

Vidhikarya · Answer

Dear Client You can file an application at consumer protection forum in this case and attach all the evidence it would be better if you take help of an Advocate for the framework of formal compliant.Hope it helps.

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