Guidance on current position.
6 years ago
Sir/Madam,
I am registered with one of online shopping portal.
Some of products i selected which i might purchase further.
Suddenly from few days i am receiving that selected products on my postal address as 'pre-paid' parcels.
Though i had not finally purchased or paid any amount to the shopping portal.
Yet i received 10 parcels of worth amount 25,000.00 INR & in my app still 5 parcels showing despatched.
I cancelled these 5 parcels so shopping portal credited amount in apps wallet.
I tried to inform customer care by calling & mailing but they don't respond.
Kindly guide me on this situation of "free" products delivered to me.
Adv. Sarika Khude
Responded 3 years ago
Deepak Yashwantrao Bade
Responded 5 years ago
Rajender Prasad
Responded 5 years ago
Not futile to pursue online vendors who fail to deliver promised goods and services. Chitra Vittal from Bangalore wins out-of-court settlement from online vendor of cakes
Far too many of us have felt cheated by online vendors but have let it go because of the apparent futility of fighting for our rights. However, Chitra Vittal’s story tells us that it is indeed possible to win out-of-court settlements with online vendors with the help of consumer rights organizations like the International Consumer Rights Protection Council (ICRPC).
Chitra Vittal from Bangalore ordered a combo package including cake from Flowers n Cakes to India, an online florist and gift store that guarantees same day delivery and the “delivery of fresh products – always.”Flowers n Cakes to India failed to deliver the product on the specified day, and when they finally did deliver it the next day, the cake was “smashed up, made of cheap wine” and of a quality that was entirely unacceptable to the customer.
When Ms Vittal attempted to complain about the non-delivery of the product on the scheduled day, she found that the customer care numbers displayed on the website were not attended. She managed to find contact details of their Hyderabad-based sub-vendor, only to be told that they had only received their orders from Flowers n Cakes to India the morning after the scheduled date.
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