Am I likely to win this case and how much claim amount should I fill on edaakhil

Dear Client Shailesh,

Thank you for reaching out with your concerns. Based on the information provided, you seem to have a valid grievance against the coaching institute, UPSC Pathshala (Ufaber). Here are the steps you can take and answers to your questions:

1. Chances of Winning the Case
Yes, you have a good chance of winning this case, provided you can present adequate evidence to support your claims. The key points in your favor include:

Documentation of Payments: You have a record of all the payments made to the coaching institute.
Evidence of Non-Compliance: You have email communications indicating the irregularity of classes, lack of mentors, and other issues.
Course Details: You have evidence that the coaching institute did not provide the services as promised, covering only one or two subjects when the course should cover 5-6 subjects.
2. Filing a Complaint on E-Daakhil (Consumer Forum)
Steps to File a Complaint:
Visit E-Daakhil Portal:
Go to edaakhil.nic.in.

Create an Account:
If you don't have an account, you will need to register. Provide your details and create an account.

Filing a Complaint:

Login to your account.
Select ‘New Case Filing’ and enter the details of your complaint.
Upload all necessary documents: This includes payment receipts, email communications, and any other evidence.
Fill in the Claim Amount: See below for details on how to calculate this.
3. Claim Amount
How to Calculate the Claim Amount:
Refund of Fees Paid:
Add up all the amounts you have paid to the coaching institute.

Downpayment: ₹5120
Processing charges: ₹484
Monthly payments: ₹3648 each for July, August, September, October, December (5 months) and ₹4000 for November
Total Paid = ₹5120 + ₹484 + (₹3648 * 5) + ₹4000 = ₹34,644
Compensation for Mental Agony and Inconvenience:
You can claim an additional amount for the mental agony, inconvenience, and loss of valuable time. This can vary, but you could reasonably claim around ₹20,000 to ₹50,000 depending on the extent of the issues faced.

Legal Costs:
If you incur any legal costs, including lawyer fees, travel expenses, etc., these can also be included in your claim.

Total Claim Amount:
Based on the above, a reasonable claim amount could be in the range of ₹54,644 to ₹84,644 or more, depending on the extent of your mental agony and any additional costs incurred.

Additional Advice:
Maintain All Evidence: Ensure you have copies of all correspondence and receipts. This will be crucial for your case.
Clear Communication: Clearly outline the issues you faced and the relief you seek in your complaint.
Seek Legal Advice: Consider consulting with a consumer rights lawyer to ensure your case is well-prepared and to get a better estimate of the compensation you can claim.