Concilation Notice Vodafone

5 years ago

Sir
I had been using a post paid mobile sim of Vodafone from 6-7 years.
In Nov /Dec thay send me a mobile bill in which thay charged 1400 approx for sms . i had complaint for wrong bill but next month again they shown SMS charges that was not used /sent by me. Total bill was 2600approx.
I have compaint / issue with my mobile service provider Vodafone regarding mobile bill in which they charged for SMS that was not used by me.
Shown SMS sending frequently on two no (every 20/25 min.) That is unknown to me neither SMS sending record in my phone memory nor these no in my phone book.
I had complaint to resolve the issues by mail.
Some time they told to change the sim some time given assurance to resolve by involving to their seniors. But no correction made in bill.
Now they demanding unfair bill amount and forcefully telling that in our system showing ur SMS usage so u have to pay the bill either u used or not.
Now they send me mail by their legal person for consilation .
Sir i don't want pay charges for that not been used by me.
I want to do police complaint also.
Please suggest me.
Dushyant sharma.