Vehicle starting Issue and no Good Response from service centre
5 months ago
Dear Sir, I have purchased Bike On end Of November and After few days of using the bike it's getting starting trouble. Example KTM bikes have battery start so I need to click ignition switch for 4 to 5 times to start the bike and I have taken my bike to service centre on Jan they did some software update it's good for few days only again issue started and every month Feb, March service centre they did same software thing and in April month I have asked them this is not solving the issue they did spark plug change and Throttle body Cleaned and they said the reason for not correctly starting is because of Hp petrol Using and again I have taken my bike from service centre and I started using Bharat Petrol and again issue got in the may month so i was went to different state on that time so I came again to my city on June 1week and I have my bike to same service centre where the spark plug and Throttle Cleaned and again They changed to new spark plug for Second time within 1 month difference and again I have paid the money for both spark plugs and after next day it doesn't Start properly and they said they need to change Fuel pump so they got the pump in warranty and they fixed and again next day they given the bike still the bike not starting properly and again they kept the bike for 1 week and again they cleaned the throttle body again saying hp petrol was the issue on this bike which I filled for the first time cleaned Throttle body again after taking the bike 5 to 6 days the problem starts again and they are saying they need to clean deep so we can check. I tried to contact the ASM but they are not giving the contact Details.
Please help what should I do this issue Is not solving (Hyderabad, Telangana)
On detection of defects in the product post-purchase, is termed and defined under Sec.2(34) of the Consumer Protection Act, 2019 as "Product Liability" which means the responsibility of a product manufacturer or product seller, to compensate for any harm caused to the consumer by such defective product manufactured or sold or for a deficiency in services relating thereto. So, as a Consumer, serving a legal notice to the product seller and manufacturer, you can file a complaint u/s.35 of CPA, 2019 against the Seller, including the manufacturer and service center as a party to the said complaint for deficiency in service and unfair trade practice before the Dist. Consumer Commission claiming refund of the entire value/cost of the defective product or replacement of the defective product with a new one along with compensation for harassment and cost of litigation. The complaint needs to be filed before the Dist. Consumer Commission within TWO YEARS from the date of cause of action. Feel free to contact our legal team to navigate the issue in the right way.
Vidhikarya
Given the ongoing issues with your KTM bike and the unsatisfactory responses from the service center, you have several legal options under Indian consumer protection laws. The Consumer Protection Act, 2019, provides remedies for defective goods and deficient services. You can file a complaint with the consumer court, citing the persistent starting issues despite multiple repairs and the financial burden incurred due to the repeated service visits and parts replacement. Document all interactions with the service center, including invoices and communication records, as evidence. Additionally, you can request the contact details of higher authorities, such as the Area Service Manager (ASM), from the company. If they refuse, you can highlight this in your complaint. A legal notice may also be sent to the dealership and the manufacturer, demanding a resolution, such as a full repair, replacement of the bike, or a refund. Consulting with a consumer rights lawyer can help guide you through this process and ensure your rights are protected.
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