Furniture guy took the amount and not delivering furniture

Dear client,
To handle the issue of non-delivery for furniture costing INR 32,000, ordered six months ago through an Amazon contact in Kolkata, first collect all relevant communications and transaction records. Reach out to Amazon customer support for potential assistance and consider filing an A-to-Z Guarantee claim if possible. If the seller still does not respond, send a formal legal notice demanding either the delivery of the furniture or a full refund. Additionally, file a complaint with the Consumer Forum online or in Hyderabad and report the suspected fraud to the Cyber Crime department via the National Cyber Crime Reporting Portal. It's also wise to consult a local lawyer for further legal action, including filing a case. Hope our prompt support in this matter would be greatly appreciated.

Dear Client,
In the given scenario, since the service provider is providing service online mode, serving a legal notice, a complaint against them over deficiency in service and unfair trade practices needs to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumer Affairs Department, Govt. of India following the provision of the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection(Direct Selling) Rules, 2021 for redressal of your grievance.