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Q.Defective paint work of new skoda superb
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Q. Defective paint work of new skoda superb

Hello. I've purchased a new Skoda Superb from JMD, in September 2017. There was a lot of time gap between the temporary registration n the delivery of the vehicle. I was not allowed to inspect the vehicle before the delivery. Only after the complete documentation was I able to view it, and it was in a dirty condition. Then within a month it's paint started forming bubbles and then they would burst and the paint would start peeling off. First the company was saying that the paint is peeling due to external influences, but then after showing them the pics and bubbles itself did they agree that it is the problem of the paint. Now the car has been repainted on the various problem spots for about 10 to 11 times. But they are not agreeing that it is the fault of the company, but say that they are repainting it in their goodwill. They had not done any documentation of the repairs for the first six months. It's what you would hardly call a new car now! Kindly advise what action should be now taken. Thanks.
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A. Dear Sir,
You may get issue a legal notice and approach Consumer Forum as Party-in-Person on the ground of deficiency in service.

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A. approach district consumer forum to get a resolution to your grievance

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Suneel Moudgil

Experience: 15 Year(s)

Responded 2 months ago

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A. U can file case against them before counsumer forum. Or send legal notice through lawyer immediately

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Rameshwar Dadhe

Experience: 2 Year(s)

Responded 3 months ago

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A. you were purchasing a car paying a hefty amount and were not allowed to inspect the same is doubtful, not digestible, and if true showing your weakness,
anyway,
immediately send them a legal notice as the matter is already over delayed, then file a consumer complaint in district consumer forum by engaging a prominent lawyer

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Suneel Moudgil

Experience: 15 Year(s)

Responded 3 months ago

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A. In general you can file a case in the consumer forum claiming your car to have manufacturing defects.
However, such manufacturing defects is hard to prove. In your case I would like to know all the problems you are facing so that I can advice whether a case in the consumer forum would be a right step or not.
As far as your query is concerned. The company is repainting it again and again in its goodwill and is not charging you anything for the same.
The best option here is to send the company a legal notice asking them to replace the car with a brand new one as such car is only 6 months old and is having so much of problems.
If they do not comply to the same you can definitely move the Consumer Forum.
However, you should build a strong case as the other side will take the plea of

1. No manufacturing defect &
2. Free of cost repairs and paints time to time.

Thanks

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Shreyash Mohta

Experience: 1 Year(s)

Responded 3 months ago

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A. Issue a legal notice.

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Ashish K Dongre

Experience: 12 Year(s)

Responded 3 months ago

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A. Sent detail Written complaints to company, dealer, and service station .

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