A.
Dear Client,
Banks/NBFCs are strictly advised by the regulatory authority to adhere to the guidelines/code during the loan recovery process. In the given situation, filing a complaint for criminal intimidation under Section 351 of the Bharatiya Nyaya Sanhita(BNS), against the recovery agents of the Bank at the local Police Station, a copy of the said complaint may be sent to the concerned Bank. Further, a complaint against the loan recovery agents appointed by the Bank despite your repayment of the loan can be made to the regulatory authority RBI online at https://cms.rbi.org.in. Further, a quick counseling session with a certified credit counselor can help you discover your options and choose the right path to resolve or settle the matter with the NBFC/DHANI Ap.
Posted On 15-Jan-2025
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