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can I get a refund from coaching center

How can I get a refund from Unacademy after being misled about the JEE Advanced 2025 crash course? I am seeking help regarding an issue with Unacademy Hyderabad and a crash course I enrolled my daughter in. I inquired about the JEE Advanced 2025 crash course at Unacademy, and the staff informed me that the batch would start on March 24, 2025. Based on this, I enrolled my daughter and paid a fee of Rs.22,000. However, the fee receipt they provided was for NEET 2025 crash course, which I immediately questioned. The management assured me it was just a clerical issue and said my daughter would be placed in the JEE Advanced crash course. On March 24, when my daughter went to the academy, they placed her in EAPCET 2025 classes instead. I visited the academy to clarify, and they told me that the JEE Advanced crash course would only begin after the JEE Mains 2025 Session 2 (post April 7). So, on April 9, my daughter returned to the academy, but this time, they placed her into a JEE Advanced long-term batch, where most of the syllabus was already completed. It was then I realized that Unacademy never had a proper JEE Advanced 2025 crash course, and we were misled from the beginning. I emailed Unacademy customer support on April 10, requesting a refund, but they responded that more than 30 days have passed, so they can’t process it. I again visited the academy, and now they are asking me to send an email stating that my daughter has health issues and is unable to attend classes in order to process a refund. This situation feels completely unfair and unethical. We were promised a course that doesn’t exist, and now we are being denied a refund. Can someone please guide me on how to escalate this issue or get a refund from Unacademy? Any legal advice or contact information for consumer grievance redressal would be greatly appreciated.

( Hyderabad, Telangana )

1 month ago

Reply

Dear Client,
From the contents of your query, it appears that you become a victim of misleading advertisement as defined under Section 2(28) of the Consumer Protection Act,2019 which defines misleading advertisement and reproduced hereunder "misleading advertisement" in relation to any product or service, means an advertisement, which—(i) falsely describes such product or service; or (ii) gives a false guarantee to, or is likely to mislead the consumers as to the nature, substance, quantity or quality of such product or service; or (iii) conveys an express or implied representation which, if made by the manufacturer or seller or service provider thereof would constitute an unfair trade practice; or (iv) deliberately conceals important information" and unfair trade practice as defined under Sec.2(47) of the Act. In the given scenario, serving a legal notice to the Unacademy Hyderabad, you may consider filing a complaint for deficiency in service and unfair trade practice against them before the Dist Consumer Commission under Section 35 of the Consumer Protection Act, 2019 claiming a refund of course fees paid against the course for JEE Advanced 2025 and compensation for harassment along with the cost of litigation. The complaint should be filed within two years from the date of the cause of action. If required, consult or hire an Advocate to navigate the issue in the right way.