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Flipkart keep sending few items out of total or cancelling order

Flipkart grocery lost my products and gave refund and asked me to order again if I want so I ordered again they delivered few items out of all and said that they again lost the other items, they are willing to give me my refund but they wasted my 3 weeks since I ordered first. Can I file a case against them in online consumer court? If yes, then what do you think my winning chance percentage?

( Haldwani-cum-Kathgodam, Uttarakhand )

4 weeks ago

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A.

Dear Client,
A delay in the delivery of ordered goods or articles is considered a deficiency in service on the part of a Service provider, and the aggrieved consumer can file a complaint against the Service Provider under the Consumer Protection Act, claiming appropriate relief along with compensation for harassment. Since the service provider(Flipkart) is providing an online service, after serving a legal notice to them, a complaint needs to be filed against them for deficiency in service online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumer Affairs Department, Govt. of India following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021 claiming appropriate relief along with compensation for harassment and cost of litigation. It may work faster to redress the complaint. The complaint needs to be filed before the District Consumer Commission within TWO YEARS from the date of the cause of action, i.e, the date of denial of any relief by the service provider, Flipkart.

S. K. Dutta

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