A.
Dear Client,
A delay in the delivery of ordered goods or articles is considered a deficiency in service on the part of a Service provider, and the aggrieved consumer can file a complaint against the Service Provider under the Consumer Protection Act, claiming appropriate relief along with compensation for harassment. Since the service provider(Flipkart) is providing an online service, after serving a legal notice to them, a complaint needs to be filed against them for deficiency in service online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumer Affairs Department, Govt. of India following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021 claiming appropriate relief along with compensation for harassment and cost of litigation. It may work faster to redress the complaint. The complaint needs to be filed before the District Consumer Commission within TWO YEARS from the date of the cause of action, i.e, the date of denial of any relief by the service provider, Flipkart.
Posted On 14-May-2025
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