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Misbehave from loan recovery agents or bank

Misbehave from loan recovery agents or bank named fullteron an nbfc company. sir daily mujhe 50 50 call ati h or abusing language use krte h ... aur jitne b mere contact list m h unhe br br call krke pareshan krte h .. gali gloch krte h . ab mujhe ye btaiye m inke against kya action le sakta hu ??

( Karnal, Haryana )

1 month ago

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A.
Dear Client,
As per the RBI Guidelines, Banks/NBFC/FI are advised to ensure that the contracts with the recovery agents do not induce the adoption of uncivilized, unlawful, and questionable behavior in the recovery process. Banks/NBFCs are strictly advised to adhere to the guidelines/code mentioned above during the loan recovery process. In the given situation, filing a complaint against the recovery agents of the concerned Bank at the local Police Station, a copy of the said complaint should be sent to the concerned Bank. Further, a complaint against the loan recovery agents appointed by the Bank can be made to the regulatory authority RBI, online at https://cms.rbi.org.in. Further, a quick counseling session with a certified credit counselor can help you discover your options and choose the right path to resolve or settle the matter with the lenders.
S. K. Dutta Advocate S. K. Dutta
S. K. Dutta
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