harassment by RBL recovery agents

Dear Client,
As per the RBI Guidelines, Banks/NBFC/FI are advised to ensure that the contracts with the recovery agents do not induce the adoption of uncivilized, unlawful, and questionable behavior or recovery process. In the context, reference is invited to (a) Circular DBOD.Leg. No. BC.104/ 09.07.007 /2002-03 dated May 5, 2003, regarding Guidelines on Fair Practices Code for Lenders (b) Circular DBOD.No.BP. 40/ 21.04.158/ 2006-07 dated November 3, 2006, regarding outsourcing of financial services and (c) Master Circular DBOD.FSD.BC.17/ 24.01.011/2007-08 dated July 2, 2007 on Credit Card Operations. Banks/NBFCs are strictly advised to adhere to the guidelines/code mentioned above during the loan recovery process. In the given situation, filing a complaint against the recovery agents of the concerned Banks at the local Police Station, a copy of the said complaint should be sent to the concerned Bank. Further, a complaint against the loan recovery agents appointed by the Banks can be made to the regulatory authority RBI, online on its grievance redressal portal under the Integrated Banking Ombudsman Scheme at https://cms.rbi.org.in. Further, a quick counselling session with a certified credit counsellor can help you to discover your options and choose the right path forward to settle the debts/loans with the lenders/financiers.

Dear Client,

Threatening and abusing your friends, colleagues, family members, and even neighbors, as well as repeatedly calling from different numbers, violates your right to privacy and goes against RBI guidelines governing recovery practices. These agents have no legal authority to contact third parties or disclose your financial matters to anyone except you.

Accessing and misusing personal contacts without consent may also constitute a breach of data privacy under the IT Act. You should immediately file a police complaint for criminal intimidation and harassment under relevant IPC sections, and also lodge a complaint with the RBI and the concerned bank or NBFC.

Additionally, you may take legal action through a consumer forum or civil court for mental harassment and violation of privacy.