BSNL management threatening me and given notice for lok adalat

Dear Client,
BSNL typically collects a security deposit or an advance payment for WiFi connections, especially for new connections or bundled plans. When a connection is surrendered by a customer, BSNL will adjust any outstanding dues (like unpaid bills or charges for damages, if any) from the security/advamce deposit. The remaining amount, if any, is then refunded to the customer. A service provider does not deserve service charges without rendering the agreed and satisfactory service to a consumer. So, in the given scenario, as a consumer, serving a legal notice to the concerned service provider, BSNL, you can file a complaint under Section 35 of the Consumer Protection Act, 2019 against them for deficiency in service and unfair trade practice before the Dist. Consumer Commission claiming a refund of the advance amount with interest along with compensation for harassment and the cost of litigation. The complaint should be filed before the Dist. Consumer Commission within TWO YEARS from the date of cause of action, i.e, the date of denial of refund.