how to recover the amount

Dear Client,
A service provider does not deserve service charges without rendering the agreed service to a consumer. From the contents of the query, it appears that you become the victim of a misleading advertisement and unfair trade practice as defined under Sec.2(28) and Sec.2(47) of the Consumer Protection Act, 2019. So, in the given scenario, as a Consumer, serving a legal notice to the concerned service provider, liberty vacation holiday, you can file a complaint under Section 35 of the Consumer Protection Act, 2019 against them for deficiency in service and unfair trade practice before the Dist. Consumer Commission claiming a refund of the entire amount paid against the tour package with interest along with compensation for harassment and the cost of litigation. The complaint should be filed before the Dist. Consumer Commission within TWO YEARS from the date of cause of action, i.e, the date of denial of refund.

Dear Sir,

Formal Communication (Written Record is Key):

Stop relying solely on phone calls. Send formal, written communication (emails are good, but a registered post/courier with acknowledgment due is even better for crucial communications).

Send a Formal Cancellation Request:

State clearly that you wish to cancel your "Liberty Vacation Holiday Plan" and request a refund of your Rs. 45,000 advance.

Given you are in Tumkur, Karnataka, here are the relevant avenues:

Karnataka Consumer Disputes Redressal Commission (Consumer Court): This is your primary legal recourse. You can file a consumer complaint for deficiency in service or unfair trade practices.

Grounds for Complaint:

Unfair Trade Practice: If they misrepresented the plan, its cancellation terms, or if the terms are unduly harsh and one-sided.

Deficiency in Service: If they are not providing the services as promised, or if their refusal to cancel goes against reasonable consumer expectations (though this can be harder to prove if the contract is clear).

Misleading Information: If you were led to believe something different about cancellation during the sales process.

How to File: You can file a complaint online or offline. You typically don't need a lawyer for the initial stages, but it can be beneficial for complex cases. The process is designed to be consumer-friendly.