A.
Dear Client,
A service provider does not deserve the charges for the services, the consumer did not avail of. Department of Higher Education, Ministry of Education, Government of India has issued new guidelines for the coaching centers applicable to all the states across the country from January, 2024. As per New Guidelines, no coaching centers are allowed to provide admission to children under 16 years of age. The coaching fees for unique courses being charged must be affordable. The receipts for the fees charged have to be made available to students. As per new guidelines, if the student has paid for the course in full and is leaving the course midway before the prescribed period, the student shall be refunded from out of the prices deposited in advance for the final time, on a pro-rata basis within 10 days of application, if the student is staying in the hostel of the coaching center, then the hostel costs and mess rate, and so forth. So, given the guidelines, when the coaching centre refuses your claim for a refund, serving a legal notice to the coaching centre, you can file a complaint against them for deficiency in service and unfair trade practice before the District Consumer Commission under the Consumer Protection Act, 2019 claiming a refund of tuition/coaching fees admissible under new guidelines of the Central Govt. along with compensation for harassment and cost of litigation. The complaint should be filed within two years from the date of the cause of action, i.e, from the date of refusal to a refund of tuition/coaching fees by the coaching centre. If required, consult or hire an Advocate to navigate the issue effectively.
Posted On 11-Jul-2025
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