What legal remedy do I have if a Brand laptop fails multiple times

Dear Sir,

What legal remedy do I have under the Consumer Protection Act?
You can seek legal remedy for:

Deficiency in Service: Failure to repair properly, poor service turnaround, failure to honor service commitments like home visits.

Defective Product: A laptop that fails three times in 18 months, especially at this price, clearly indicates a manufacturing defect or lack of durability.

Dear Client,
On detection of defects in the product post-purchase and during warranty, is termed and defined as "Product Liability" under Sec.2(34) of the Consumer Protection Act, 2019 which means the responsibility of a product manufacturer or product seller, to compensate for any harm caused to the consumer by such defective product manufactured or sold or for a deficiency in services relating thereto and Chapter VI, Section 82 to Section 87 of the Consumer Protection Act deals with product liability. Given the situation, serving a strong legal notice to seller/dealer and the manufacturer of the laptop, file a complaint against them for deficiency in service and unfair trade practice before the District Consumer Commission under Section 35 of the Consumer Protection Act, 2019 claiming replacement of the defective laptop or refund of the cost of the same along with compensation for harassment and cost of litigation. The complaint should be filed within two years from the date of the cause of action. Since you bought the laptop in December, 2023, you can file your complaint within December, 2025. The e-daakhil portal (https://edaakhil.nic.in/edaakhil/) introduced by the Consumer Affairs Department, Govt. of India following the provision of the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection(Direct Selling) Rules, 2021 primarily used for lodging complaint against the service providers who provide service to customer online platform. Since you bought the laptop from the authorised store of ASUS in Bhopal, you need to file the complaint against them before the concerned District Consumer Commission(DCDRC). There is no benchmark formula for calculating compensation. It is based on the specific details of the case, including the nature of the defect or deficiency in service, the extent of loss or injury suffered, and the need to deter similar actions by service providers. The compensation awarded by consumer commissions falls under their discretionary power regardless of amount of compensation claimed by the complainant. If required, consult or hire an Advocate to navigate the matter effectively.