Purchased a service from India filings

Dear Client,
In the given scenario, the service provider(India Filling) is providing an online service, after serving a legal notice to them, a complaint may be filed against them for deficiency in service online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumer Affairs Department, Govt. of India following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021 claiming appropriate relief along with compensation for harassment and cost of litigation. It may work faster to redress the complaint. Futher, in case any branch office of India Filing is in operation or running in your district, you can file your complaint before the District Consumer Commission within TWO YEARS from the date of the cause of action, i.e, the date of delay or denial of refund of service charges by the service provider. If required, consult or hire an Advocate for tailored advice to navigate the issue correctly.