MLM upline cheated refused refund – need legal help

I need legal advice about a financial and product fraud incident that happened with me in an MLM company. In December 2024, I purchased products worth ₹29,565 from an MLM distributor (my upline). She manipulated me by showing fake job/data management/typing opportunities and asked me to send the products to her address (she lives in another city, while I live in a different city). Later, she falsely told me that according to company policy, she must “unbox” and “check” the products to get leads. But instead of simple unboxing, she: 1. Unsealed many products, 2. Damaged some products, 3. Changed barcodes on some items, 4. And kept 2 products missing. It took me until April 2025 to get my own products back from her home, that too after repeated pressure. After sending all items for refund, the company informed me that out of 26 products, only 8 were sealed, so I received a small refund in July 2025. The remaining items were damaged/unsealed/altered. I filed a complaint against the upline in the company and demanded ₹50,000 compensation (for financial loss + mental harassment). The company suspended the upline’s ID but refused compensation saying: “Uplines are independent non-executive contractors. For money, contact your upline directly.” So in September 2025, I contacted the upline. Her senior upline who is a sapphire manager told me they cannot pay ₹50,000 and offered only the value of damaged products ₹22,431. I agreed under pressure. The upline promised to pay by 1st November, but after 1.5 months of waiting, her mother called me on 25 October and said they cannot pay ₹22,431 and will only give ₹5,000. After I refused, the senior upline again pressured me on 27 October, saying: “Take ₹5,000 and settle the matter.” Then after emotional conversations and me proving everything with evidence, the upline’s mother said on 28 October: She will give ₹12,000 guaranteed ₹5,000 on 31 October, Remaining ₹7,000 whenever possible, no fixed timeline And only if her daughter earns well later, she might give extra ₹4,000–₹5,000 But that is not guaranteed On 31 October, she forced me to withdraw my complaint first, saying she will pay only after I withdraw. Under pressure, I withdrew the complaint. Now she is forcing me to send another email to the company saying: “The matter is solved and all misunderstandings are cleared. I have received a solution.” This is FALSE and she wants me to send it before giving the money. I refused, saying: “Pay first, then I will decide what to write.” Now she has stopped replying. I feel I am being emotionally manipulated, financially cheated, and forced to write false statements. --- ✅ My Legal Questions 1. Can I file a consumer court case or FIR even after withdrawing the company complaint (which I withdrew under pressure)? 2. Does this fall under cheating, fraud, or criminal breach of trust? 3. Can I file a case against both the upline AND the MLM company for negligence? 4. Is forcing someone to write a false statement (for money) considered coercion or extortion? 5. What is the best legal route: Consumer Court, Cyber Cell-FIR, or both? 6. Can I recover the full monetary loss (₹22,431 + mental harassment + time loss)?