Bank unnecessary charges

Dear Client,
HDFC offers different types of savings accounts and a minimum average monthly balance (AMB) for regular savings accounts, and that differs on the location of branch in which the SB account was opened and maintained (e.g., Rs.10,000 for urban, Rs. 5,000 semi-urban, and Rs .2,500 rural branches). Non-maintenance of the minimum balance in regular Savings Accounts incurs charges/penalties depending the shortfall of minimum average monthly balance (AMB), In case the shortfall is less than 50%, a penalty of Rs. 150 +GST and for shortfall between 50-70%, a penalty of Rs. 300+GST and more than 75% of AMB, a penalty for Rs.600 to 800 + GST is levied from the account holder. When you opened a SB Account through online mode on 08/11/2024, the rule of maintaining a minimum average monthly balance (AMB) is uniformely applicable in your case from the same date of opening of the account and failure to make that account KYC compliant on the date of opening of the account owing to technical glitch or hazards will not automatically waive your responsibility to maintain minimum average monthly balance(AMB) in your savings account. A KYC document is required for smooth operation of an account that has no connection to maintaining a minimum balance in the account as per the bank's standing rule. However, in case you are aggrieved with the action of the Bank, you may escalate your grievance to concerned branch of the bank or its head office failing which, you may escalate your grievance to the regulatory authority RBI, online on its grievance redressal portal under the Integrated Banking Ombudsman Scheme at https://cms.rbi.org.in.