One card harassment for dues

Dear Client,
As per the RBI Guidelines, Banks/NBFCs/FIs are advised to ensure that the contracts with the recovery agents do not induce the adoption of uncivilized, unlawful, and questionable behavior during recovery process. Banks/NBFCs/FIs are strictly advised to adhere to the guidelines/fair practices code during the loan recovery process. In the given situation, lodging an FIR/complaint against the recovery agents of the concerned lender, One card, at the local Police Station for blackmailing and criminal intimidation under Section 308 and 351 of the Bharatiya Naya Sanhita (BNS), a copy of the said FIR/complaint should be sent to the concerned lender. Further, a complaint against the loan recovery agents appointed by the lender can be made to the regulatory authority RBI, online on its grievance redressal portal under the Integrated Banking Ombudsman Scheme at https://cms.rbi.org.in. . If needed, seek advice from a lawyer specializing in consumer rights and debt harassment to understand your legal position and appropriate course of action. Further, a quick counselling session with a certified credit counsellor can help you to discover your options and choose the right path forward to settle the debts/loan with the lenders/financiers.