Tour package Scam

Dear Client,
In the given scenario, post service of legal notice, when the grievance is not resolved by the Travel Agent, you should file a complaint against them under Section 35 of the Consumer Protection Act, 2019 for deficiency in service and unfair trade practices through online mode using e-jagriti portal (https://e-jagriti.gov.in/) before the concerned District Consumer Dispute Redressal Commission (DCDRC) having pecuniary jurisdiction to entertain complaints where value of the goods or services paid as consideration does not exceed 50 lakh rupees under the Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021 claiming refund of money paid for the tour package along with interest and compensation for harassment and cost of litigation. As pre Rule 7 of the Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020, no fees are payable for a complaint up to rupees five lakhs. The complaint should be filed within two years(out of which one year already lapsed) from the date of the cause of action. If required, consult with an Advocate specialising in consumer disputes to navigate the matter effectively.

Dear Sir,

You should file before:

District Consumer Disputes Redressal Commission.


Steps:

Register as Consumer

Select:

State: Karnataka

District: Bengaluru Urban

Upload:

Complaint

Evidence documents

Pay nominal court fee (₹200–₹500 approx.)

No lawyer is mandatory.

OPTION B: Physical Filing

Submit 3 sets of the complaint at the District Consumer Commission office.

4. Documents You Must Attach

✔ Payment receipt / bank statement
✔ Tour package agreement / brochure
✔ Medical records (very important)
✔ Legal notice copy + postal receipt
✔ WhatsApp messages / emails
✔ Any voice recordings (if available)
✔ ID proof & address proof

5. What to Write in Your Complaint (Key Reliefs)

Your Prayer Clause should seek:

Refund of ₹75,000

Interest @ 12–18% per annum

Compensation for mental agony (₹50,000 or more)

Litigation costs

Penalty for unfair trade practice

Any other relief deemed fit.

You can simultaneously do the following:

A. Police Complaint (Optional but Effective)

File a complaint for:

Cheating (Section 420 IPC)

Criminal breach of trust

❗ Important: Clearly mention that bringing a new customer was never part of the agreement.

6. Very Important Legal Points to Mention

Use these phrases (they carry legal weight):

“Deficiency in service under Section 2(11) of Consumer Protection Act, 2019”

“Unfair trade practice under Section 2(47)”

“Misrepresentation and inducement”

“Continuous cause of action”

“Unilateral alteration of contract terms”

“Unjust enrichment”