Victim of Cyber fraud

Dear Client,

Once you have a court order directing return of the amount, the bank is bound to comply with it. The bank’s objection regarding mismatch of UTR or source of funds cannot override a clear judicial direction, especially when the order specifies the amount to be returned to you.

You should submit a detailed written representation to the bank enclosing the court order and transaction proof, and mark a copy to the investigating cyber police officer seeking immediate compliance. If the bank still refuses, you can file an execution or contempt application before the same court to enforce the order and seek directions against the bank.

An advocate can assist in enforcing the order and resolving the dispute with the bank and police authorities. Please consult a local advocate for proper action.

Dear Client,

The refusal by Axis Bank to release your funds despite a valid court order appears legally untenable, as once a complaint is lodged through the 1930 cyber helpline and a lien is marked on the fraudulently transferred amount, the recovery is governed by the principle of tracing proceeds of crime rather than strict UTR matching. Since the competent court has already directed restitution of a specific amount to you, the bank is bound to comply with that order and cannot impose internal accounting conditions to deny payment.

Their stand that the original amount was withdrawn and replaced by another deposit does not defeat your right, especially when your transaction triggered the freeze and no competing claimant with a court order exists. In such circumstances, the bank’s action amounts to non-compliance of a judicial directive and deficiency in service, and you may proceed by issuing a legal notice, seeking clarification or execution from the same court, and, if required, filing a complaint before the Reserve Bank of India Ombudsman or approaching the High Court for appropriate directions.