Rela estate channel partner refund

Dear Client,

You have a strong legal case since the promise of payment was made through emails by both the channel partner and employees of Urbanrise, and such representations cannot be denied later merely by shifting responsibility. Under the Consumer Protection Act, 2019 and the Real Estate (Regulation and Development) Act, 2016, this amounts to unfair trade practice and misrepresentation, especially as you relied on these assurances while purchasing the flat.

The builder can still be held liable if the channel partner was acting on its behalf or if its employees acknowledged the commitment in writing.

You should immediately issue a legal notice to both the builder and the channel partner demanding payment of the promised amount along with interest and compensation, and if they fail to comply, you can file a complaint before the Consumer Commission or RERA authority for appropriate relief.