NxtWave and Jodo loan closure dispute

Dear client,

The Complainant enrolled in the NxtWave educational course on 11.04.2026, which was financed through an education loan facilitated by Jodo. Owing to serious deficiencies in the course, dissatisfaction with the services provided, and other substantial issues encountered during the course period, the Complainant submitted a formal written request on 05.06.2026, i.e., within 55 days of enrolment, seeking discontinuation of the course, cancellation of the loan arrangement, and stoppage of all future EMI deductions through the e-NACH mandate. However, NxtWave arbitrarily rejected the said request by relying upon an internal policy restricting course closure requests to within seven days from the date of commencement of learning. The said policy is unilateral, arbitrary, unreasonable, and was neither fairly disclosed nor adequately explained to the Complainant at the time of enrolment. Despite the Complainant's unequivocal decision to discontinue the course and not avail of any further services, NxtWave and Jodo have continued to insist upon payment of the loan EMIs and have failed to cancel the loan or revoke the e-NACH mandate, thereby exposing the Complainant to the imminent risk of adverse reporting to credit information companies, including damage to the Complainant's CIBIL score. Such acts constitute deficiency in service and unfair trade practice within the meaning of the provisions of the Consumer Protection Act, 2019, entitling the Complainant to seek appropriate reliefs, including cancellation of the course and loan, stoppage of future EMI deductions, restraint against adverse credit reporting, compensation for mental agony and harassment, and costs of litigation.