Online fraud

Dear client,

Based on the facts stated, you appear to have acted with exceptional promptness by informing the bank within six minutes of discovering the fraud, reporting the incident to the National Cyber Crime Helpline (1930) within thirty-nine minutes, and thereafter lodging a written complaint with the Cyber Crime Police. These immediate steps demonstrate that you exercised due diligence to prevent further loss. If, despite such timely reporting, the amount of ₹49.96 lakh could not be secured or recovered, you are entitled to seek a detailed explanation from the bank regarding the action taken upon receiving your complaint. If the Cyber Crime Police have closed the case without satisfactory investigation or recovery, you may obtain a copy of the closure report and, if necessary, challenge the same before the competent authority or seek further investigation. You may also pursue your grievance against the bank, if there has been any deficiency in service or failure to act promptly, before the appropriate Consumer Commission or under the RBI Integrated Ombudsman Scheme, depending on the facts of the case. Preserve all relevant documents, including the bank complaint acknowledgement, the 1930 complaint reference number, the cyber crime complaint and closure report, bank account statements, and all correspondence with the bank, as these will be crucial in pursuing your legal remedies.