Is repetitive issue with a product, a valid ground for refund? Is repetitive issue with a product, a valid ground for refund?

4 years ago

If a gas stove suffers issues of low flame repetitively but gets fixed after service by the company, but it happens again and again, like once/twice every month. Is it valid ground to seek refund/replacement? The company even replaced parts to fix the issue better but it comes back again and again. The company is refusing replacement.

Also leakage issue occurred once which was fixed after three visits.

Are these valid grounds to win a consumer court case?

Varun Vij

Responded 4 years ago

A.Hello, if the issue cannot be rectified even after making with the company and the issue persist, then you are authorized to get replacement! You may contact me for further assistance!
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Vidhi Samaadhaan Vidhi Samaadhaan

Suneel Moudgil

Responded 4 years ago

A.1. Facts stated by you reflect the negligence and deficiency of the company,
2. leakage in gas may convert in some big accident, therefore my advise is to immediately serve the company with a legal notice followed by a consumer complaint,
3. you can also claim maintenance for causing mental harassment, pain and financial loss to you and family,
4. you are further advised to replace the gas from your own pocket to keep your family out of severe danger,
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Vidhi Samaadhaan Vidhi Samaadhaan

Ranjit Singh Thakur

Responded 4 years ago

A.File a consumer complaint. You can have a paid telephonic consultation with me through Vidhikarya.
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Vidhi Samaadhaan Vidhi Samaadhaan

Jagannath S Pawar

Responded 4 years ago

A.Yes
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Vidhi Samaadhaan Vidhi Samaadhaan

Kishan Dutt Kalaskar

Responded 4 years ago

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A.Dear Sir,
You can get issue a legal notice and then approach Consumer Forum..

Please have PAID phone call with me through VIDHIKARYA and get more guidance.
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Vidhi Samaadhaan Vidhi Samaadhaan

Abhimanyu Shandilya

Responded 4 years ago

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A.Yes you should get back the refund or replacement.
If they donot do it then file a consumer complaint.
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Vidhi Samaadhaan Vidhi Samaadhaan

Meenakshi Garg

Responded 4 years ago

A.Dear client,
Yes these are the valid grounds to file a consumer complaint although you have to keep in mind that only because of the defects the product is not working properly and the company people has refused to correct it.
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