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Dear Client,
A bank cannot be held liable for any loss of money lost by a customer in a fraudulent transaction. So, even if you blocked your credit card and informed the Bank, dues/outstanding against the credit card would incur interest in terms of the credit card agreement and potentially damage your credit score. To improve your credit score, ensure payment of your EMIs on time and as agreed. Stay within the agreed credit limits and make necessary credit card monthly repayments in full and o

Dear Client,
Once a complaint of cybercrime reported online and subsequently it is converted into FIR, withdrawal of complaint is complex and subject to discretion of IO or the Magistrate. Withdrawal of cybercrime complaint can be done online visiting the cybercrime portal and following the steps/instructions appears on the portal screen. Once submitted, the request goes to the assigned cyber cell officer who may contact you for verification and if approved, the complaint will be marked as “W

Dear Client,
This kind of online data entry/part-time jobs is being offered and operated by Fraudster companies/entities to extort money from unemployed youths. So, on receipt of such an unethical and arbitrary threat or legal notice from such type of Company, just ignore it because the nature of the threats itself proves their ulterior motives behind the offer. However, on receipt of repeated calls or messages/emails demanding money for different purposes or threatening legal action, then make

Dear Client,
Once a cybercrime scam involving suspicious or fraudulent transactions is reported online to the National Cyber Crime Reporting Portal(NCRP), on the instruction of the Cyber Crime Cell, the investigating team starts the routine process of investigation immediately and on the instruction of Cyber Cell, the Bank freezes the suspected accounts linked to fraudsters and the victim's Bank account putting a lien on it as a precautionary measure to stop the potential distribution of the fr

Dear Client,
Scammers/fraudsters often lure people into investing in fraudulent schemes by impersonating their identities to investors. Before any financial investment in a security or financial company, investors should check the ins and outs of that company to protect their investment from gambling. These types of fraud conducted on Telegram/Instagram/WhatsApp often include financial scams, phishing attempts, and other types of activity targeting users to provide their personally identifiable

Dear Client,
Once a cybercrime scam involving suspicious or fraudulent transactions is reported online to the National Cyber Crime Reporting Portal(NCRP), on the instruction of the Cyber Cell, the investigating team starts the routine process of investigation immediately freezing the suspected accounts linked to fraudsters and the victim's Bank account obtaining an order from the court of Magistrate and to unfreeze a frozen bank account, you have to wait for the completion of the investigation

Dear Sir,

File complaint before RBI Banking Ombudsman

Against: Axis Bank

Under RBI rules, banks have mandatory duties

Under RBI Circular on “Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions” (2017, updated):

A. High-value & unusual transaction monitoring

Banks must:

Monitor deviation from customer’s usual spending pattern

Flag sudden high-value card-not-present transactions

Trigger real-time risk controls (temporary block / co

Dear Client,
In the given scenario, when you received a message from the cyber cell and an instruction from them to meet them in person, you should immediately consult with an Advocate specializing in cyber and banking laws to ensure the authenticity and veracity of the said message/call to understand your rights and remedies to resolve the issue. If the situation so warrants, you must appear at the police station or cyber cell, accompanied by an Advocate to represent or defend your case suita

Dear Client,
Once a cybercrime scam involving suspicious or fraudulent transactions is reported online to the National Cyber Crime Reporting Portal(NCRP), on the instruction of the Cyber Crime Cell, the investigating team starts the routine process of investigation immediately and on the instruction of Cyber Cell, the Bank freezes the suspected accounts linked to fraudsters and the victim's Bank account putting a lien on it as a precautionary measure to stop the potential distribution of the fr

Dear Client,
Once a cybercrime scam involving suspicious or fraudulent transactions is reported online to the National Cyber Crime Reporting Portal(NCRP) or an FIR is lodged in local police station, on the instruction of the Cyber Crime Cell, the investigating team starts the routine process of investigation immediately freezing the suspected accounts linked to fraudsters and the victim's Bank account obtaining an order from the court of Magistrate and to unfreeze a frozen bank account, you hav