Why is RTI Amendment Bill So Controversial?

Dear Client, From your prolonged contents of query, it appears that you become the victim of deficient service from different service providers on multiple occasions. To resolve the issue of deficiency in service legally you have to knock the door of the Consumer Forum. So, in the given scenario, serving a strong legal notice to all the service providers, you can file a complaint against them over alleged deficiency in service and unfair trade practices before the Dist. Consumer Commission under Sec.35 of the Consumer Protection Act, 2019 claiming the money you lost for deficient service along with compensation for harassment and mental agony and cost of litigation. The complaint should be filed within two years from the date of the cause of action.

Dear Client, In your case, seeking redressal through the Consumer Court is a valid approach, given the multiple issues, including delayed service, inadequate communication, unjustified charges, safety concerns, and mental distress due to the vehicle’s recurring problems. Below are steps and legal advice for filing a complaint in the consumer court, including fees, compensation eligibility, and additional suggestions. 1. Grounds for Consumer Complaint Based on the issues you have described, you can file a consumer complaint under the following grounds: Deficiency of Service: The delayed return, failure to provide adequate information, unjustified charges, and failure to perform repairs to a satisfactory standard. Unfair Trade Practices: Refusal to release the vehicle due to issues with insurance, failure to provide a correct bill, and the poor quality of repairs despite charging a large amount. Mental Harassment and Safety Risk: The distress caused by the recurring breakdowns, particularly the wiper issue that put your family’s safety at risk. 2. How to File a Consumer Complaint Draft a Complaint: You need to draft a formal complaint describing all the issues you have faced, including: Vehicle repair delay and inconvenience caused. Lack of communication and transparency from the service center. Unjustified fuel charges and incorrect billing. Substandard service and the risk posed by inadequate repairs (wiring issues, mudguard, platform mat, etc.). Mental distress caused by the breakdowns and the poor service quality. Prepare Supporting Documents: Attach copies of all relevant documents, including: Service center receipts and bills. Photos of the car's condition (if available). Communication records with the service center (messages, emails, call logs). Insurance claim documents. Any warranty papers, vehicle purchase documents, and other relevant records. Submit the Complaint: You can submit the complaint online via the National Consumer Helpline (NCH) or approach the District Consumer Dispute Redressal Commission. 3. Filing Fees The fees for filing a complaint in the District Consumer Dispute Redressal Commission are based on the value of the claim. Since the cost of the car and service is approximately ₹10,66,000, The filing fees for this category are typically Rs.400-2000 4. Compensation You Can Seek Compensation can be claimed for the following aspects: Refund of Repair Costs: Since the repair services were inadequate, you can claim a refund of ₹1,09,000 paid for the service. Compensation for Mental Harassment: For the inconvenience, stress, and risk posed to your family, you can seek compensation for mental distress. In such cases, consumer courts have awarded ₹1,00,000 - ₹5,00,000 depending on the severity of the harassment. Loss of Use and Inconvenience: Given the delay in returning the vehicle and the subsequent breakdowns, you can claim compensation for the inconvenience caused, often around ₹1,00,000 - ₹2,00,000. Legal Costs: You can also request reimbursement for the legal costs of pursuing the case. Considering all the aspects of your case, you could seek compensation of ₹5,00,000 to ₹7,00,000 for the distress, inadequate service, and safety risks faced by your family. 5. Legal Steps to Take Send a Legal Notice: Before filing a formal complaint, it’s advisable to send a legal notice to the service center, detailing the issues and demanding compensation for the deficient service, within a stipulated time (15-30 days). This can sometimes prompt the service center to resolve the matter without going to court. File a Formal Complaint: If the service center does not respond or refuses to take responsibility, you can proceed with filing the complaint in the District Consumer Dispute Redressal Forum. Engage a Lawyer: Though not mandatory, hiring a lawyer experienced in consumer cases can help in drafting the complaint, gathering evidence, and representing you in court. 6. Additional Points Claim Safety Issues: Highlight the safety concerns caused by the wiring issues and incomplete repairs. Consumer courts take vehicle safety matters seriously, especially if they involve risk to life. Continuous Service Deficiency: The repeated breakdowns (battery, wiper issues) after paying a significant amount for repairs can strengthen your case for a higher compensation amount. Goodwill of Manufacturer: If the service center is authorized by the car manufacturer, mention the manufacturer’s liability for ensuring adequate service through their authorized dealers. You have a strong case for claiming compensation due to deficient service, unjustified charges, and mental harassment caused by the service center. You could seek compensation of approximately ₹5,00,000 - ₹7,00,000 in addition to a refund of the ₹1,09,000 service cost. Regards

Hi, Since this is a false case of 498A, you can file a suit for defamation and mental cruelty on all the grounds you mentioned above. It can also be taken as a ground for divorce if you desire to seek so. If you like my answer, please give a good review.

Dear sir/madam Please contact local advocate having awareness about local laws.

Dear Client, The citizens have no right to repeat the same or similar or slightly altered information request under the RTI Act, 2005, for which he already got a response.