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Moratorium Moratorium

3 years ago

I received a call from bank in first week of June if i want to continue my moratorium or i can pay.
I told him my situation & asked him to continue my moratorium as I haven't received salary from the month of April and didn't know when I be able to receive my salary.
He said he has put a request to continue my moratorium till Aug 2020 and explained me every thing about it like interest rate, etc & I agree for it.
He said I will receive an email from bank within 48hrs.
As my area has high increase in carona positive case my area is declared as contaminant zone & finally the company i work in has provided me work from home this month (July). so I will start getting salary from next month.
But today I received call from bank that my moratorium is not done & I have to pay the money right now. they are also declining that they didnt call me for moratorium before.
I check my emails they haven't send me email for the same too. & are threatening me to pay right now.
I dont have money right now what should i do?
can i complain against that person from the bank who call me in June & made false commitment?

Anish Palkar

Responded 3 years ago

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A.Yes, you can complain against that person from the bank who called you in June & made false commitment, subject to you are having the recordings in your mobile phone.
You have Not mentioned for which product & which bank did you opt for moratorium like Credit Card, loans etc.
Complaint to the ombudsman of the bank & ask for reply.

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Kishan Dutt Kalaskar

Responded 3 years ago

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A.Dear Sir,
It is civil in nature and you lodge complaint with police but police may not accept your complaint as they always support the bankers. File private complaint.
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Dear Sir,
Please get issue a legal notice on the basis of following judgment.

ICCI Bank Limited vs. Prakash Kaur case,

The Supreme Court in a landmark judgement reiterated its earlier stand that banks cannot deploy musclemen for recovery of loans from defaulters thus forcing them to end their lives.

"We deem it appropriate to remind the banks and other financial institutions that we live in a civilised country and are governed by the rule of law," a bench comprising Justices Tarun Chatterjee and Dalveer Bhandari said.

The court while dismissing the ICICI Bank's plea refused to delete the Delhi High Court's remarks that held the bank and its musclemen responsible for abetting a youth to commit suicide by humiliating him and taking away his motorcycle financed by the largest private sector bank.

It also asked the ICICI Bank to to pay Rs 25,000 as cost of this litigation to the respondents within three weeks and directed the Delhi Police to conclude the investigation against the bank expeditiously within three months, keeping in view the gravity of the allegations.

The court also directed the concerned Deputy Commissioner of Police to submit the investigation report in the Delhi High Court.

According to the court, complaints received by Reserve Bank regarding violation of the above guidelines and adoption of abusive practices followed by banks recovery agents would be viewed seriously.

Reiterating the RBI Guidelines on Engagement of Recovery Agents, the court said, "The Reserve Bank may consider imposing a ban on a bank from engaging recovery agents in a particular area, either jurisdictional or functional, for a limited period. In case of persistent breach of above guidelines, Reserve Bank may consider extending the period of ban or the area of ban."

"RBI had expressed its concern about the number of litigations filed against the banks in the recent past for engaging recovery agents who have purportedly violated the law," Justice Bhandari, writing the verdict for the bench, stated.

RBI in a letter accompanying its April 24, 2008 Guidelines had stated that it might consider imposing a ban on a bank from engaging recovery agents in a particular area, either jurisdictional or functional, for a limited period.

ICICI Bank had moved the apex court seeking deletion of some paragraphs in the High Court order which had said that "...the proximate cause of death of the deceased that led him to commit suicide was on account of humiliation caused by the Bank people from where loan was taken by him."

"The modus-operandi employed by the banks like ICICI for realisation of their loan amount and for recovering the possession of the vehicle against which loans are given is extra legal and by no stretch of imagination they can be permitted to employ musclemen and goons for recovery of their dues even from a defaulting party," the High Court had observed.

The High Court order had come on a petition filed by Shanti Devi Sharma, the deceased's mother, seeking a probe against the ICICI bank and its staff for the unlawful action, which led to the suicide of her 34-year old son Himanshu Dev Sharma.

Sharma had committed suicide in October 2005 by hanging himself at his house after he was allegedly intimidated and humiliated in front of his neighbours and family by recovery agents employed by the bank for recovering the loan amount taken for his motorcycle.

The ICICI Bank had contended that it was within its rights to recover loans and had followed the required procedure for recovering dues.
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