Resolve your dispute through ODR
Apply for Mediation

What is Mediation?

Mediation is a simple and friendly process of resolving and settling the dispute between two parties with the intervention of an impartial third party called Mediator. In the domain of online dispute resolution (ODR), this process is even more organized and can be done online thus making it easy and hasslefree. All kinds of disputes like family dispute, matrimonial dispute, business dispute, consumer dispute, etc. can be resolved through mediation.
ODR is a quicker and more affordable process of conflict resolution in India. As technology goes up, online dispute resolution is becoming popular in both commercial and civil cases. It enables parties to enter a settlement agreement by way of virtual hearings and online communication. Online legal dispute resolution provides convenience, without sacrificing legal effectiveness or fairness.

Process Flow

1

Register and Apply on ODR portal

Submit your dispute details on the portal

2

Notification and Agreement by both parties

Notice sent to the other side and agreement sought

3

Joint Mediation Sessions

Negotiation between the parties facilitated by expert Mediator(s)

4

Execute Mediated Settlement Agreement (MSA)

Finalize and sign legally binding MSA to resolve your dispute.

Mediation is a structured process under a trained impartial mediator to facilitate an open discussion and negotiation between the disputing parties to achieve a win-win situation. Compared to litigation this is faster.

Number of Mediations Conducted

100+

Why Choose Mediation?

Mediation is a model – an orderly intense facilitated negotiation process characterized by the help of an impartial third party.

Speed and Efficiency

It is important to note that mediation is much quicker than the conventional method of going to court. This way you can save central laps which may entail time and financial resources.

Control

As opposed to court, and depending on the center you are using mediation puts you in control.

Preservation of Relationships

However, unlike arbitration, mediation encourages compromise for the parties’ ultimate resolution since it is oriented towards the preservation of the relationship that exists between the parties.

Confidentiality

No information exchange occurs during the process of mediation and it is also confidential.

Cost-Effective

Compared to taking a matter to court, mediation is cheaper, which saves one's cost.

Flexibility

Flexibility in scheduling and communication is afforded by mediation and this suits the new lifestyle.

Resolve your dispute through ODR
Apply for Mediation

How Does Online Dispute Resolution
(ODR) Work with Mediation?

Initiation

This entails that both parties have to participate in mediation.

Mediator Selection

There is a selection of an impartial and wise middleman called a mediator between the parties.

Online Communication

The mediation can be conducted online which ensures that communication is fluid and secure.

Joint Session

A mediator enables parties to express themselves willingly while focusing on uncovering the root problems.

Negotiation

The mediator helps to attain an understanding of the nature and the possibilities of the solution, which are satisfactory to all the involved parties.

Settlement Agreement

If there is a settlement then the details are put down on paper in a legal contract.

Resolve your dispute through ODR
Apply for Mediation

Customers Reviews

Dilip Maity

NA

“My partners and I had a major dispute around the dissolution of our partnership firm and settlement of accounts. After having gone through multiple rounds of litigation we were able to settle the dispute through mediation conducted by Vidhikarya. Finally, all our disputes have been resolved and our firm has been dissolved amicably.”

D Chakraborty

NA

“My medical negligence case was mediated and settled with an ease without having undergone the hassles of fighting a litigation. What I could have received as justice in years was received by me in days. Mediation no doubt is a great way to justice. I am thankful to the team.”

Common Issues Resolved
Through Mediation

  • Contract Disputes

    It is used when there are disputes on terms or conditions, whether or not a contract has been breached, or poor performance issues.

  • Family Disputes

    Some of the areas of the law that pertain to family matters include; divorce, child custody, child support, partition, and spousal support.

  • Business Disputes

    Disputes arising from the dissolution of a partnership,disputes between shareholders, commercial and business-related cases, contractual disputes, and cases to do with; trademarks, patents, copyrights,s, etc.

  • Neighbour Disputes

    Ownership boundary disputes, disputes on noise disturbances, and other community-related issues.

  • Consumer Disputes

    Product returns, complaints regarding the warranties and services provided regarding the product.

FAQs

What does Online Dispute Resolution (ODR) mean?

With ODR, individuals can handle disagreements by using modern methods such as video conferencing, chat systems or digital platforms. It makes it possible to work out disputes from home without having to attend in-person trials.

What does it mean to mediate a case?

Mediation is an approach where a neutral individual assists disputing parties in talking and coming to a resolution. It is an option people use, it is private, and it is built on teamwork, not conflict.

In what ways is ODR different from traditional mediation?

ODR is entirely online, which often makes it convenient and cost-efficient. Whereas traditional mediation involves being in the same room, which allows for direct communication but less flexibility.

Can the decisions made in ODR and mediation be enforced by law?

It is possible to reach a binding agreement during the process, though the process itself is not binding. Usually, a formal contract is signed to guarantee the settlement is binding.

Which kinds of conflicts are a good fit for ODR or mediation?

Some of the typical cases relate to businesses, consumers, families, workplaces and international matters. It gives the best results when both parties are willing to discuss and negotiate.

What is the role of the mediator?

An unbiased and professional mediator leads the meeting and helps everyone to agree. The mediator does not decide on the outcome but helps everyone reach a mutual decision.

Why is ODR or mediation worth considering?

They are quicker, cheaper, easier to change and more relaxed than litigating your case before a judge. They tend to respect confidentiality and usually maintain professional or personal relationships.

Is it necessary to be represented by a lawyer when involved in ODR or mediation?

Not always, but it can be helpful to have legal advice to know your rights and the steps involved. In some cases, legal help may be needed during or after a complex dispute. 

How much time does the ODR or mediation process take?

For the majority of cases, resolution happens within several days to some weeks, depending on how intricate it is. In most cases, it completes faster than litigation, which may take many months or even years.