Online Transaction Fraud
5 years ago
I made a payment of 2000rs through my bank account to a site named Ondoor for some goods through a Tansaction gateway(CCAMOTO), the money got deducted from my account but the site ondoor(based in bhopal) did not receive the payment and i didnt get any conformation message about the transaction. When I contacted my bank (SBI) they told me that the transaction has taken place successfully and the merchant also confirmed the transaction as successfull but the site ondoor is saying that no money was received by them how can they say so if it was confirmed by both the bank and the gateway(CCAMOTO)
please advise me what should i do and which agency is the culprit in this matter.
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