My name is Sujith and I reside in Bangalore. I recently purchased an All-in-One Desktop from Chroma in New BEL Road in Bangalore. While purchasing the product I had clearly mentioned the specifications about having a 8gb RAM and 4gb Graphics card for my gaming purposes and they sold me a Lenovo Desktop(https://www.lenovo.com/in/en/desktops-and-all-in-ones/ideacentre/aio-500-series/AIO-520-24-Intel/p/FFICF520277) where it clearly states that this model only has a 2gb dedicated graphics card. When i approached the store assistant said that Lenovo service specialists need to visit my residence and deem the product as defaulted for them to replace this to another device. The support people have contacted me for various other issues i had with the desktop including the audio/mic jack not working properly which was sorted but a fix is not what i am looking at. I have clearly been sold something which is not meeting my requirements and now am being asked to pay EMI's for it. I am not really ready to pay for a product which does not serve my purpose. I would really appreciate for any feedback on how can proceed with getting this issue resolved.
A.You have to personally return the product & claim for replacement as per your order with two copies of letter and any deviation or replacement objection obtain a letter, in either case safeguard your interest to proceed against the supplier in Consumer Forum.However you cannot default Emi as long as the desktop with you.better to consult a lawyer to guide & help you on all aspects of the issue quickly.
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GANESH SHARMA
Responded 5 years ago
A.See the EMI was of the loans that you have taken. As far as the product is concerned you can move to the consumer forum of your district for deficiency in the product and selling faulty product
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Ramalingaiah Mulakatte
Responded 5 years ago
A.Issue legal notice to replace the product and if not replaced, then file a consumer case in Consumer Disputes Redressal Forum. Take legal assistance from a lawyer.
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Nirmal Chopra
Responded 5 years ago
A.Send a legal notice and file a consumer complaint thereafter if issue is not sorted.
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Mohd Imran
Responded 5 years ago
A.First of all you must know that you are not paying EMI’s to Lenovo. You are paying your emi to financer.
And non payment of emi would only affect your cibil score amd it would not affect Lenovo in any manner whatsoever.
Yiu must issue a legal notice tbrough a lawyer to them stating all favts and circumstances and also the harrasment amd loss caused to you by thier act.
If they do not respind then file a consumer complaint in consumer forum.
Hire a lawyer for that purpose
Dear Sir,
You may get issue a legal notice to the builder threatening to approach Consumer Court as the building is not completed as per the norms mentioned in the Sale Deed and agreement.
Dear Client,
In the given scenario, serving a legal notice to the Seller of the vehicle, make a complaint at the local police station, or file a criminal suit against him for cheating under Section 41...
Dear Sir,
You may get issue a legal notice and then file a case in Consumer Court. It can be conducted by Party-in-Person without expense. But it may require minimum one year to get the result.
Dear Client,
Firstly, you need to send a legal notice to the car shop/car dealer and demand them to repair or exchange the car by providing proper legal documents. If they refuse to do so, you can fil...
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ssue with returning a product which was wrongly sold.
Mohamed Ayub Younus Shaikh
