Unauthorized Fraud transaction by SCB Credit Card on 30-06-2023
4 months ago
Sir, I am Rajesh Joshi i just want to know that above fraud transaction was done on 30.06.2023 after i reported to Customer Care, Cyber, Police Station etc not release the payment to Fraud Merchant, after they give me reverse amount for the same. After 2 months they reverse me and ask for payment. Sir once Unauthoirsed Fraudulent Merchant payment has stopped, how can SCB released the payment to Fraudulent Merchant. Fraudulent Merchant never ask to bank for released my payment due to not giving service or charge back to customer or bank. SCB has not giving me for their correspondence for the same. in case i know from Google there are ZERO LIABILITY of payment for Fraud Transaction as soon as reported to the bank. Sir please let me know or help me for my genuine problem. I am very flustered and got tension.
When the Cyber Crime Cell receives a complaint about a fraudulent transaction involving your designated bank account, the implicated bank is mandated to freeze or suspend the account's operations until the Cyber Crime Cell concludes its investigation into the reported incident. Consequently, the bank has imposed a lien on the account. In such circumstances, it is imperative to patiently await the investigation's completion by the Cyber Crime Cell and actively cooperate in the process. This collaboration is crucial for a swift resolution, leading to the restoration of your bank account's operations as per the directives from the Cyber Cell. The National Cyber Crime Reporting Portal (NCCRP), initiated by the Government of India, serves as a platform for victims to report cybercrime scams or complaints online. To navigate through this challenging situation, you may opt to engage the services of a legal advocate to monitor the investigation's progress and take necessary actions. The duration of a cybercrime investigation can vary based on factors such as case complexity, available investigative resources, and the victim's level of cooperation. Seeking guidance from a cybercrime expert can also offer valuable insights and steps for your situation.
Once a complaint is received by the Cyber Crime Cell from any source regarding any fraudulent transaction caused directly or indirectly through your assigned Bank account, the concerned bank is directed to freeze or withhold the operation of the Bank account till the completion of the investigation into the said complaint. Accordingly, the Bank withheld the operation of the said account marking a lien on it. So, in this situation, you have to wait for the completion of the investigation into the complaint by the Cyber Crime Cell and need to extend your cooperation in the investigation to get the matter resolved at the earliest so that the operation of your bank account is restored on the direction of the Cyber Cell. The National Cyber Crime Reporting Portal(NCCRP) is an initiative of the Government of India to facilitate victims/ complainants to report cybercrime scams or complaints online. You can hire the service of an Advocate to keep the track of investigation and take steps accordingly. The length of time it takes to investigate a cybercrime can vary greatly depending on the complexity of the case, the resources available to the investigating agency, and the cooperation of the victim. You may also consult with a cyber crime expert for further guidance and suitable steps.