I am resident of Delhi and native of Uttrakhand. We had a BSNL landline at Uttrakhand for my ailing aged parents which during last few years remained out of order most of the times. Sometimes complaints were registered by me online or through helpline numbers. Recently I forwarded closure request and after several follow-ups finally that connection was disconnected. I demanded rebate for the downtime as per TRAI rules which they kept refusing till my RTI requests to BSNL HQ. Now I want to know – 1. Whether I can initiate legal proceeding in consumer court in Delhi as BSNL HQ and me both are in Delhi though connection was in my father’s name and installed in Uttrakhand. Its only me who was doing all the followups. 2. Can I demand compensation in court for deficient services provided to us during last 2 years. 3. Can I demand compensation for mental hurt and agony caused by several refusals made by them for grant of rebate for last occasion of downtine and still not granted for previous downtimes.
A.Since u have already surrendered ur connection u cease to be a consumer and cannot move consumer court.u can however file a civil suit for damages.
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Deepak Yashwantrao Bade
Responded 5 years ago
A.Kindly file complaint into district consumer forum situated in uttarakhand jurisdiction.
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ROBERT D ROZARIO
Responded 5 years ago
A.Jurisdiction lies at Uttarakhand. Approach the Consumer forum and seek damages and compensation.
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Manjula Shanmugasundaram
Responded 5 years ago
A.You can get a power of attorney from you father and appear on his behalf as he is very old. But, if the compensation you demand takes you to the District forum or State Commission, you would have to file it in Uttarakhand. Only the National Tribunal is in Delhi.
Dear Sir,
You may get issue a legal notice to the builder threatening to approach Consumer Court as the building is not completed as per the norms mentioned in the Sale Deed and agreement.
Dear Client,
In the given scenario, serving a legal notice to the Seller of the vehicle, make a complaint at the local police station, or file a criminal suit against him for cheating under Section 41...
Dear Sir,
You may get issue a legal notice and then file a case in Consumer Court. It can be conducted by Party-in-Person without expense. But it may require minimum one year to get the result.
Dear Client,
Firstly, you need to send a legal notice to the car shop/car dealer and demand them to repair or exchange the car by providing proper legal documents. If they refuse to do so, you can fil...
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Compensation for deficient services by BSNL
Mohamed Ayub Younus Shaikh
