Debit freeze the account

1 year ago

One of my Friend runs travel agency. On the month of May 2022 one lady approach to book a tour package and approach to my friend. My Friend ask booking amount of INR 10000 and shared his Current Account. Client inform she unable to pay via google pay on the same account so share google pay number. My Friend then shared his google pay number which is connected with his savings account. The tour was booked for Nov 2022. On October month she cancelled the tour and claim for Full Refund. But in his company website mentioned clearly no refund possible only 4 months Credi Shell can be offered. Suddenly on 19th Jan he get a notification from Bank that all transaction has been stopped of his savings account. Then he contacted Bank and Bank has shared the Order from Cyber Crime and also advise him to send a email to Mangalore Cyber Crime department and also call them. He is staying in Delhi and today he send clarification to cybercrime Managalore and Bank by email. When he call to Managalore cybercrime they suggested either you refund the money or we won;t defreeze your account Please advise how to defreeze my frineds savings account?