Recovery Agent Harassment
9 months ago
I missed a single emi payment and the lending app employee is threatening they will upload the documents in the rbl portal and leak them in the social media and Harassing by calling and message daily. Saying they leak the documents provided to the social media
A.Dear client,
Firstly, it's essential to respond to the lending app employee's threats in writing. Consider sending an email or a text message where you express your discomfort with their behavior and politely ask them to stop harassing you. Having a written record of your communication can be valuable in case you need to take further action.
Furthermore, if the harassment persists, it might be best to block the employee's contact. Blocking their number can help prevent them from reaching out to you and alleviate some of the stress associated with the situation.
In addition to this, it's crucial to reach out to the lending app's customer support or complaints department to report the harassment. Inform them about the threats and harassment you've been receiving from their employee, and provide them with detailed information and evidence, if possible. The lending app company should take your complaint seriously and investigate the matter appropriately.
If the harassment continues despite your efforts, consider reaching out to the appropriate authorities. You can report the situation to the local police or cybercrime cell, depending on the nature of the threats. Save any evidence of the threats you have received, such as screenshots or call records, as it may be valuable in an investigation.
Firstly, it's essential to respond to the lending app employee's threats in writing. Consider sending an email or a text message where you express your discomfort with their behavior and politely ask them to stop harassing you. Having a written record of your communication can be valuable in case you need to take further action.
Furthermore, if the harassment persists, it might be best to block the employee's contact. Blocking their number can help prevent them from reaching out to you and alleviate some of the stress associated with the situation.
In addition to this, it's crucial to reach out to the lending app's customer support or complaints department to report the harassment. Inform them about the threats and harassment you've been receiving from their employee, and provide them with detailed information and evidence, if possible. The lending app company should take your complaint seriously and investigate the matter appropriately.
If the harassment continues despite your efforts, consider reaching out to the appropriate authorities. You can report the situation to the local police or cybercrime cell, depending on the nature of the threats. Save any evidence of the threats you have received, such as screenshots or call records, as it may be valuable in an investigation.
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A.Dear Client,
Whenever any loan is approved by NBFC or FI either offline or online, a loan application bearing all the terms and conditions applicable on the applicant is being accepted by the applicant and pursuant to said acceptance and accessing your loan repayment capacity, CIBIL Record etc. your loan is approved. In case of default in repayment of said load as per the condition of repayment, FI takes a routine course of action permitted under relevant laws for recovery of debt lying outstanding against you. Both Supreme Court and Regulatory Authority, RBI issued orders/advisories refraining NBFC, FI strictly from taking any coercive or forceful action deploying the recovery agents to recover the dues from the defaulter loanee. Being a defaulter of a loan, in case you are getting such kind of threat calls or messages from recovery agents or any unknown entity, you need to file a complaint in the local PS and make an online grievance to the RBI endorsing a copy to the concerned Bank/FI and get in touch with an Advocate with all your papers/document for guidance and for taking necessary steps to resolve the issue in accordance with the provision of relevant laws
Whenever any loan is approved by NBFC or FI either offline or online, a loan application bearing all the terms and conditions applicable on the applicant is being accepted by the applicant and pursuant to said acceptance and accessing your loan repayment capacity, CIBIL Record etc. your loan is approved. In case of default in repayment of said load as per the condition of repayment, FI takes a routine course of action permitted under relevant laws for recovery of debt lying outstanding against you. Both Supreme Court and Regulatory Authority, RBI issued orders/advisories refraining NBFC, FI strictly from taking any coercive or forceful action deploying the recovery agents to recover the dues from the defaulter loanee. Being a defaulter of a loan, in case you are getting such kind of threat calls or messages from recovery agents or any unknown entity, you need to file a complaint in the local PS and make an online grievance to the RBI endorsing a copy to the concerned Bank/FI and get in touch with an Advocate with all your papers/document for guidance and for taking necessary steps to resolve the issue in accordance with the provision of relevant laws
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