Credit card harrasment Credit card harrasment

6 months ago

How can we deal with harrasment from credit card collection team?

Legal Counsel Vidhikarya

Responded 6 months ago

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A.Dear Client,
In fact, loan or credit card dues defaulters have no legal remedy to escape themselves from their liability of repayment of loan. Lenders are not legally obliged to settle a debt lowering your outstanding debt, but because they want to protect their bottom line, they may agree to a debt settlement to avoid further financial loss. You can try to negotiate a debt settlement on your own if your pocket permits to repay the entire outstanding at a time for a one-time settlement of dues, but sometimes it's typically done through third parties like debt relief companies, which you may hire to negotiate the settlement matter with the lender on your behalf. With this method, you will make payments to the debt settlement company rather than your creditors/lenders, along with a sum of fees. Debt settlement is an agreement between a lender and a borrower in which the borrower repays a portion of a loan balance and the lender forgives the remainder. You may consider starting the negotiation by offering to pay 25% or 30% of your outstanding balance in return for forgiveness on the rest. But, it may be noted that while there are legitimate debt relief/settlement companies, there are also many scam operations. So, if you're considering one, the Consumer Financial Protection Bureau(CFPB) suggests for contacting your state attorney general's office and local consumer protection agency to ask if they have any consumer complaints on file about that company. Some states require that debt settlement companies be licensed, which may provide some added protection. Although a debt settlement can offload some of your financial crisis, there are also a few potential risks and downsides to consider. First, a debt settlement will affect your credit score. That will make it more difficult for you to get credit or good interest rates in the future. Another potential drawback is that when you settle debt, you could face tax consequences. Finally, when you settle a debt with a credit card company, your account is closed once the settlement is complete. So you could potentially have no credit facility to use a credit card further owing to your poor credit score. Further, a quick counseling session with a certified credit counselor can help you to discover your options and choose the right path forward.
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Vidhi Samaadhaan Vidhi Samaadhaan

Anik

Responded 6 months ago

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A.Dear Client,
In India, there are laws and regulations in place to protect consumers from harassment by debt collectors, primarily governed by the Reserve Bank of India (RBI) guidelines and the Consumer Protection Act, 2019. Keep detailed records of all communication with the collection team, including dates, times, names of the agents, and the content of conversations. This documentation can be valuable evidence if you need to take legal action. If the harassment continues or if you believe the collection team is violating the law, you can file a complaint with the RBI's Banking Ombudsman or with the local consumer protection authority. They can investigate the matter and take action.
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