Fraudulent transaction Total 50,000 INR made from my Mobikwik zip wallet
5 months ago
I received a call from the customer care number 7799293440 of Mobikwik mobile wallet company at 09.46PM of 13.11.2023, which I answered and but ignored the information received through IVR and then again I received a call at 09.48PM from the same number with the same information (please note that their customer care operating hours are 09.00AM to 08.00PM, which I didn’t know earlier) still I received a call from their customer care number, which was identified and shown by my Truecaller as the number belonging to Mobikwik customer care. So I was pretty sure that this call was a genuine call from Mobikwik. Please note that it was an IVR (Interactive voice response) call, which informed me that my wallet has been accessed on an unknown device and prompted me to block this unauthorized access by typing the OTP sent through a message by Mobikwik, even this message was also read and detected by my truecaller to belong to Mobikwik so I immediately entered that OTP (Please note that I only typed the OTP in my phone as done in usual process of IVR confirmation or validation and did not send the message or told the OTP to anyone over call. Still they traced the OTP and used my Mobikwik ZIP wallet for 2 different Credit Card Payments (Screenshot attached). Thereafter within a matter of a few minutes my wallet and pay later account were deducted a total of Rs 50,000 (Two transactions of Rs 20,000 and Rs 30,000 from my wallet) and transferred the money to any other Credit Card payment. I tried to do all my possible efforts to block these transactions through Mobikwik wallet and inform Mobikwik through Mail, Twitter and Mobile App support.
Mobikwik Fraud Team is not responding on complaint and Customer care always ask to revert in 48Hrs from last 12 Days. I have already registred online complaint in CyberCrime. Kindly advise me what legal action can be taken against Mobikwik for their non supportive behaviour and negligence?
You need to immediately lodge police complaint with the local police and initiate criminal action against the scamsters.
If you haven't already, consider reporting the incident to your local police. Provide them with all the details, including the call records, messages, and evidence of the fraudulent transactions. In India, there are consumer grievance redressal forums where you can file a complaint against service providers. You may consider approaching the Consumer Forum if your concerns are not addressed by Mobikwik. You can also consider filing a complaint with the Reserve Bank of India (RBI) against the company's handling of the situation. The RBI has a grievance redressal If your bank is involved in the transactions, you can approach the Banking Ombudsman with your complaint. They handle disputes between customers and their banks
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