Fraud unauthorized transaction from SCB Credit Card on 30-06-2023
4 months ago
Sir thanks for your help and support. As soon as i have received sms immediately contact to SCB customer care and block my card and request them to please do not release the payment to fraudulent merchant. I have not received any Service or material from fraudulent merchant also not received chargeback for the same from merchant or Standard chartered bank. I have immediately registered complaint with Cyber Crime Portal, Dahisar Police Station, SCB Customer care etc for same on next day 01.07.2023. SCB give me Credit of same amount on 05.07.2023. After that they revised me debit amount for the same and asking me for payment. After word I have send mails to them that I am not culprit and don't made transaction. Also complaint with RBI Ombudsman and Cyber and RBI Ombudsman case is pending how do they asking me for payment or minimum payment. I have serch from Google that Zero Liability of card holder if he made informed immediately to customer care and police station. Sir I am 66 years old Senior citizens also Heart Patient and High BP for operated by Angiography with two Stains. Please give me Advice for same. Once again thanking you.
From the contents of your query, it appears that being a Sr. Citizen you have already initiated a lot of steps to address a cyber crime caused by a fraudulent transaction. Due to the sophisticated tactics that hackers use to cover their tracks, it's extremely difficult to catch them and bring them to justice. Only 5% of cybercriminals are apprehended for their crimes which demonstrates just how challenging it is for law enforcement agencies to arrest and prosecute these offenders. Apart from the actions you have already taken to resolve the issue which is now pending before the concerned authorities, a complaint can be made at https://cms. rbi.org.in or by calling the helpline number 14440. The complaint may be lodged online or by filing an offline complaint and submitting the same at the Centralised Receipt and Processing Centre (CRPC) at RBI, 4th Floor, Sector 17, Chandigarh, PIN-160017. An Elder Help Line (No.14567) is launched by the Ministry of Social Justice and Empowerment exclusively for the protection of the interest of Sr. Citizens of the Country for any kind of crisis from health to wealth, you may take a chance by contacting them through helpline number to resolve the matter.
Anik
Replied 4 months ago
Dear Client,
From your query, it's evident that, as a senior citizen, you've taken various steps to address a cybercrime resulting from a fraudulent transaction. Given the intricate methods employed by hackers to conceal their activities, apprehending them proves exceedingly challenging, with only 5% facing legal consequences. While your existing actions are pending with the relevant authorities, you have the option to lodge a complaint at https://cms.rbi.org.in or by calling the helpline number 14440. This complaint can be submitted online or offline, with the latter filed at the Centralised Receipt and Processing Centre (CRPC) at RBI, 4th Floor, Sector 17, Chandigarh, PIN-160017. Additionally, the Ministry of Social Justice and Empowerment has launched an Elder Help Line (No.14567) exclusively for the welfare of senior citizens, covering crises from health to financial matters. Consider reaching out to this helpline to explore further avenues for resolving the issue.
Bank ke dwara 13 2 ka jawab nahi Dena
Money in account is put on hold by cyber cell
Online job fraud
Loan
Compassionate appointment
