Discrepancies in the product description and pricing on the loan application
3 months ago
I purchased a refurbished Dell Latitude E5470 laptop through an EMI arrangement, with the agreed price set at ₹31,000, and I received a bill reflecting this amount. However, upon reviewing the Bajaj Finserv app, it was discovered that the product was erroneously listed as an HP-14s instead of the Dell Latitude E5470 (on the loan application). Additionally, the listed price on the loan application was ₹38,000 instead of the agreed ₹31,000.
Despite the no-cost EMI arrangement, where interest is not applicable, the charges are exclusive of the loan amount. Consequently, I am now obligated to pay ₹38,000 instead of the initially agreed upon ₹31,000. I am currently in communication with Bajaj customer care to address this discrepancy.
Considering the situation, I am seeking advice on potential legal avenues to rectify this issue.
In addressing the discrepancy with your laptop purchase through Bajaj Finserv, it's crucial to maintain clear communication with their customer care. Document all relevant details, including the agreed-upon price, the actual purchase amount, and any communication with customer care. If the issue persists, you may explore legal options such as sending a legal notice highlighting the discrepancy and seeking a resolution. Consultation with a legal professional may provide guidance on whether further legal action, such as filing a consumer complaint or approaching a consumer forum, is necessary based on consumer protection laws. Ensuring that all communications are documented and seeking legal advice can help in resolving the matter effectively.
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